Product Manager, Omni Fulfillment Supply Chain

## Job Description# Product Manager, Omni Fulfillment Supply ChainWe are seeking a **Product Manager** to deliver innovative digital **Omni Fulfillment** experiences for a leading retail and ecommerce platform. In this role, you will collaborate with business, supply chain, engineering, and cross-functional teams to define and execute strategies that optimize fulfillment operations and post-purchase client experiences across web, iOS, and Android applications. You will drive seamless integration between front-end and back-end systems, ensuring a first-class, personalized experience for customers across multiple regions.* Support the overarching Omni Fulfillment strategy by identifying and prioritizing business needs and opportunities to maintain a competitive edge in ecommerce.* Collaborate with key stakeholders, balancing competing interests and aligning partners around a clear product vision.* Work closely with other Product Managers to leverage best practices for the omni shopping journey across web and app, including projects impacting stores and cross-channel experiences.* Define and execute the strategy, roadmap, and delivery of core supply chain and post-purchase projects, ensuring alignment with company vision and business goals.* Partner with internal supply chain teams to manage and optimize technical integrations (Commerce Tools, OMS, Narvar, Loqate, and 3PL systems) for seamless operations.* Collaborate with engineering, design, QA, external vendors, and business teams to align priorities and ensure timely delivery of solutions.* Troubleshoot system issues, implement solutions, monitor performance, and present metrics to senior management.* Manage prioritization and trade-offs among customer experience, performance, and operational support.* Develop business cases, including financial impact and benefits statements, to support new features and gain stakeholder buy-in.* Write user stories within an Agile framework, including clear acceptance criteria.* Partner with A/B testing teams to design and execute experiments that improve client experience and financial outcomes.* Define, monitor, and analyze KPIs to measure success and inform data-driven decisions.* Maintain comprehensive product documentation, user guides, and training materials for smooth adoption of new tools and features.* Communicate product updates and progress to stakeholders and senior leadership through presentations and written reports.* Champion a culture of continuous improvement by fostering a test-and-learn environment and optimizing processes and tools.* 3+ years of experience in supply chain product management, with a track record of contributing to technical software projects throughout the development cycle.* Domain expertise in ecommerce, post-purchase client experience, and backend supply chain systems (OMS, ecommerce platforms).* Proven ability to identify business objectives, develop strategies, and make reliable decisions during execution.* Experience in a multi-channel retail environment or customer-focused technology products.* Ability to meet critical deadlines, manage multiple projects, and work cross-functionally.* Self-driven professional who operates effectively without close supervision.* Strong problem-solving skills with the ability to provide solutions and recommendations quickly.* Flexible and adaptable to changing priorities and business needs, with a strong bias for action.* Excellent written and verbal communication skills; comfortable influencing executive-level management.* Experience with Agile product development and proficiency in JIRA, Confluence, MS Office, Slack, MS Teams, Zoom, and other industry-standard tools.* Bachelor’s Degree (BA/BS) or equivalent experience; MBA preferred but not required.* 3–7 years of experience in product management with a successful history of launching highly effective products for large transactional websites or comparable experience in a related field.* 3–7 years of consumer-based online experience preferred. #J-18808-Ljbffr