AAK AB is hiring: Customer Service Specialist in Edison

Making Better Happen

Our story goes back more than 150 years, to the windy coast where Sweden and Denmark meet.

From our success in Scandinavia, we've grown into the world's leading specialist producer of plant-based oils, employing more than 4000 people all across the globe.

We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra creamy or putting the crunch into your croissant. And it's not just food - we work across industries to make products that are higher quality, healthier and better for the planet.

Every one of us works towards our shared purpose: Making Better Happen™.

Everything we do is about Making Better Happen together.

Join nearly 4,000 like-minded colleagues globally and build a better future with us.

Build a better future as a Customer Service Specialist in Edison, NJ

Compensation Range: $55,520 - $87,120

Possible Bonus: 7.5%

AAKEdison

About the role

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.

Responsibilities

• Enter Customer Orders and address price discrepancies/contract issues
• Enter credit memos and coordinate return authorizations with minimal support
• Enter Customer Complaints/Feedback in ITS and proactively collect additional data needed for investigation of complaint
• Proactively reach out to customers to secure orders
• Manage Customer Portals
• Be responsible for key account transactions and participate in meetings with assigned key accounts and account manager
• Support Key Accounts and Account Managers with opportunity for limited face-to-face customer visits
• Manage conflict resolution autonomously
• Communicate and manage delays with customer/planning/logistics (reschedule/re-plan critical loads)
• Demonstrate fundamental level of contracting concepts such as balances, sales forecasting
• Assist with training new customer support team members
• Manage onboarding of new customer account relationships in collaboration with sales account managers

About you

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Ability to handle escalations, respond independently and provide recommendations to improve operational efficiencies.

Requires BA degree or equivalent work experience.

Requires a minimum of 5 years of Customer Service experience in a similar industry or other relatable experience in inside sales, sales support.

In return AAK offer

• Career paths, training and development, e-learning and tuition reimbursement programs offer potential for you to progress your future career
• Comprehensive health insurance (medical, dental and vision) starting date of hire
• Health Savings Account with AAK annual contribution of $1,000-$1,500
• We match 100% of the first 3% you contribute to your 401(k), and 50% of the next 3%
• Free Life and Disability insurance
• Employee Assistance Program
• Supplemental Pet Insurance, Identity Theft Protection and Legal Insurance Plans
• Discounts on travel, amusement parks, concerts, movies, and more
• Celebrations, events, and activities onsite and supporting our communities
• Recognition incentives for service and peer-to-peer recognition

About AAK

Everything AAK does is about Making Better Happen™. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and a deep knowledge of many products and industries, including Chocolate & Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and with the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination on the basis of race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment and application for employment.