Arc's Assistive Technology (at) Services
CWS - SCR - Chicago - State Central Register - Child Welfare Specialist - Upward
Arc's Assistive Technology (at) Services, Chicago, Illinois, United States, 60290
Child Welfare Specialist – Upward Mobility
Agency:
Department of Children and Family Services
Location:
1911 S Indiana Ave, Chicago, Illinois, 60616 (Chicago, IL)
Salary:
Anticipated starting salary $6,242 monthly; Full range $6,242 – $9,021 monthly
Job type:
Salaried
County:
Cook
Number of vacancies:
1
Closing date:
12/24/2025
Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a reasonable accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524‑7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H‑1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM‑designated degree program for F‑1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.
Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Agency Statement & Essential Functions The Illinois Department of Children and Family Services is seeking an organized, professional, and results‑oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll‑free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth.
Serves as State Central Register Call Center Worker
Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
Monitors incoming written reports for CPS units
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
Preferably requires a master’s degree in social work; or a master’s degree in a related human service field, supplemented by one year of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field
Requires a bachelor’s degree in social work and one year of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field
Requires a bachelor’s degree in a related human service field and two years of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field; the college or university issuing a bachelor’s or master’s degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education; this class is included as an Upward Mobility Program credential title
Conditions of Employment
Requires the ability to pass a background check
Requires physical, visual and auditory ability to carry out assigned duties
Requires ability to work mandatory overtime
Education Social work or a related human service field
Work Hours Mon‑Fri, 9:00 am – 5:30 pm
Supervisor Jacob Walters
Application Instructions Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of Illinois.jobs2web.com homepage in the blue ribbon. Non‑State employees should log in on the using the "View Profile" link in the top right of Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non‑State employees: on Illinois.jobs2web.com – click "Application Procedures" in the footer of every page of the website
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com
#J-18808-Ljbffr
Department of Children and Family Services
Location:
1911 S Indiana Ave, Chicago, Illinois, 60616 (Chicago, IL)
Salary:
Anticipated starting salary $6,242 monthly; Full range $6,242 – $9,021 monthly
Job type:
Salaried
County:
Cook
Number of vacancies:
1
Closing date:
12/24/2025
Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a reasonable accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524‑7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H‑1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM‑designated degree program for F‑1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.
Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Agency Statement & Essential Functions The Illinois Department of Children and Family Services is seeking an organized, professional, and results‑oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll‑free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth.
Serves as State Central Register Call Center Worker
Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
Monitors incoming written reports for CPS units
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
Preferably requires a master’s degree in social work; or a master’s degree in a related human service field, supplemented by one year of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field
Requires a bachelor’s degree in social work and one year of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field
Requires a bachelor’s degree in a related human service field and two years of directly related professional casework / case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field; the college or university issuing a bachelor’s or master’s degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education; this class is included as an Upward Mobility Program credential title
Conditions of Employment
Requires the ability to pass a background check
Requires physical, visual and auditory ability to carry out assigned duties
Requires ability to work mandatory overtime
Education Social work or a related human service field
Work Hours Mon‑Fri, 9:00 am – 5:30 pm
Supervisor Jacob Walters
Application Instructions Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of Illinois.jobs2web.com homepage in the blue ribbon. Non‑State employees should log in on the using the "View Profile" link in the top right of Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non‑State employees: on Illinois.jobs2web.com – click "Application Procedures" in the footer of every page of the website
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com
#J-18808-Ljbffr