IBM Computing
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
Your role and responsibilities A ServiceNow Application Architect is a senior technical professional responsible for designing, overseeing, and guiding the development and implementation of complex applications within the ServiceNow platform. This role ensures that business requirements are translated into scalable, maintainable, and secure solutions that align with both best practices and organizational goals.
Job Summary We are seeking a highly skilled ServiceNow Application Architect to lead the design and implementation of ServiceNow solutions that align with business and IT strategies. The ideal candidate will have deep expertise in the ServiceNow platform and experience architecting scalable, secure, and high-performing applications across ITSM, ITOM, HRSD, CSM, and/or other ServiceNow modules.
Key Responsibilities
Define and design the overall architecture of ServiceNow solutions to meet business requirements
Translate business needs into scalable technical designs using ServiceNow best practices
Lead application architecture reviews and provide guidance on configuration vs. customization
Serve as the technical authority on ServiceNow integrations with external systems (REST, SOAP, MID Servers, etc.)
Collaborate with product owners, business analysts, developers, and platform administrators
Ensure ServiceNow solutions are aligned with enterprise architecture standards and governance
Maintain deep knowledge of ServiceNow platform capabilities, roadmaps, and release cycles
Guide development teams in building workflows, business rules, UI policies, and custom applications
Participate in client or stakeholder workshops to define solution scope and architecture
Ensure performance, security, and scalability of applications and integrations
This job can be performed from anywhere in the US
Required technical and professional expertise
Bachelor’s degree in Computer Science, Information Technology, or a related field
6+ years of experience with ServiceNow platform implementation and architecture
Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, or CSM
ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Application Developer and/or Certified Implementation Specialist preferred
Experience designing solutions within large enterprise environments
Strong understanding of Agile and DevOps methodologies
Excellent communication and documentation skills
Preferred technical and professional experience
Experience with Domain Separation and multi-instance architecture
Knowledge of CMDB design and data modeling
Familiarity with ITIL processes and frameworks
Experience in regulated industries (e.g., finance, healthcare, government)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Your role and responsibilities A ServiceNow Application Architect is a senior technical professional responsible for designing, overseeing, and guiding the development and implementation of complex applications within the ServiceNow platform. This role ensures that business requirements are translated into scalable, maintainable, and secure solutions that align with both best practices and organizational goals.
Job Summary We are seeking a highly skilled ServiceNow Application Architect to lead the design and implementation of ServiceNow solutions that align with business and IT strategies. The ideal candidate will have deep expertise in the ServiceNow platform and experience architecting scalable, secure, and high-performing applications across ITSM, ITOM, HRSD, CSM, and/or other ServiceNow modules.
Key Responsibilities
Define and design the overall architecture of ServiceNow solutions to meet business requirements
Translate business needs into scalable technical designs using ServiceNow best practices
Lead application architecture reviews and provide guidance on configuration vs. customization
Serve as the technical authority on ServiceNow integrations with external systems (REST, SOAP, MID Servers, etc.)
Collaborate with product owners, business analysts, developers, and platform administrators
Ensure ServiceNow solutions are aligned with enterprise architecture standards and governance
Maintain deep knowledge of ServiceNow platform capabilities, roadmaps, and release cycles
Guide development teams in building workflows, business rules, UI policies, and custom applications
Participate in client or stakeholder workshops to define solution scope and architecture
Ensure performance, security, and scalability of applications and integrations
This job can be performed from anywhere in the US
Required technical and professional expertise
Bachelor’s degree in Computer Science, Information Technology, or a related field
6+ years of experience with ServiceNow platform implementation and architecture
Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, or CSM
ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Application Developer and/or Certified Implementation Specialist preferred
Experience designing solutions within large enterprise environments
Strong understanding of Agile and DevOps methodologies
Excellent communication and documentation skills
Preferred technical and professional experience
Experience with Domain Separation and multi-instance architecture
Knowledge of CMDB design and data modeling
Familiarity with ITIL processes and frameworks
Experience in regulated industries (e.g., finance, healthcare, government)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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