IT Support Engineer (Atlanta) Job at Franklin Fitch in Atlanta

IT Support Engineer

Onsite - Atlanta, GA

6-Month Contract (+ Extensions)

Opportunity to join a global organization where technology drives every operation. In this hands-on role, youll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery.

What youll do:

• Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
• Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment
• Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
• Assist with Microsoft 365, Intune, and modern endpoint management tools
• Deliver guidance and training to users on IT systems, processes, and best practices
• Help implement new systems, upgrades, and technology rollouts
• Contribute to process improvements and take ownership of small to mid-scale IT projects

What were looking for:

• Proven experience in 1st/2nd line IT support
• Comfortable with modern Windows and cloud-based environments
• Familiarity with endpoint management, mobile device management, and hybrid systems
• Good troubleshooting skills across hardware, software, and networking
• Ability to work independently while collaborating with a global team
• A proactive mindset with a willingness to suggest and implement improvements

This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.