Senior IT Operations Lead: Helpdesk & Systems Reliability

A leading technology firm is seeking a Senior IT Operations Lead in Washington, DC. The role requires overseeing helpdesk operations while ensuring prompt issue resolution and effective end-user support. The ideal candidate will have a bachelor’s degree and at least 5 years of experience in technical support roles, combined with strong troubleshooting skills. This position offers a hybrid work environment and a comprehensive benefits package. #J-18808-Ljbffr