Green Peak Staffing Solutions
IT Support/Helpdesk Leader
Green Peak Staffing Solutions, Washington, District of Columbia, us, 20022
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IT Support/Helpdesk Leader
role at
Green Peak Staffing Solutions
1 day ago Be among the first 25 applicants
Join to apply for the
IT Support/Helpdesk Leader
role at
Green Peak Staffing Solutions
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Green Peak Staffing Solutions provided pay range This range is provided by Green Peak Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $150,001.00/yr - $200,000.00/yr
We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage.
Job Title: IT Support/Helpdesk Leader
Location:
Washington, DC, US (Hybrid)
Note:
No third-party candidates please.
Overview
We're looking for an IT Support/Helpdesk Manager to lead and shape a Service Desk in a 24/7 environment. This role manages a local team, oversees Tier 1 & Tier 2 support, and drives improvements that make the user experience faster, smoother, and more reliable.
Key Responsibilities
Lead and mentor the support team; manage scheduling, coverage, and daily workflow.
Oversee end-user support for desktops, laptops, mobile devices, applications, and connectivity.
Reduce escalations and improve first-call resolution by refining processes and training.
Review recurring issues, spot trends, and recommend practical fixes.
Keep support documentation and knowledge base materials updated.
Track service metrics and communicate performance to IT leadership.
Partner with other IT teams on projects, equipment updates, and system rollouts.
Ensure adherence to IT policies and support standards.
Qualifications
6+ years of end-user support experience, with at least 3 years in a supervisory role.
Strong background in Windows environments, Microsoft Office, and general hardware/software support.
Proven ability to improve workflows, shorten resolution times, and strengthen user experience.
Strong communication and leadership skills; comfortable guiding a team in a fast-paced environment.
Experience in time-sensitive industries (legal or financial) is a plus.
Able to manage multiple priorities with attention to detail.
Who Succeeds In This Role
Someone who likes solving problems and improving processes, not just maintaining the status quo.
A steady, approachable leader who lifts team performance.
Someone who understands urgency and can communicate clearly with non-technical users.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Technology, Information and Internet
Referrals increase your chances of interviewing at Green Peak Staffing Solutions by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT Support/Helpdesk Leader
role at
Green Peak Staffing Solutions
1 day ago Be among the first 25 applicants
Join to apply for the
IT Support/Helpdesk Leader
role at
Green Peak Staffing Solutions
Get AI-powered advice on this job and more exclusive features.
Green Peak Staffing Solutions provided pay range This range is provided by Green Peak Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $150,001.00/yr - $200,000.00/yr
We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage.
Job Title: IT Support/Helpdesk Leader
Location:
Washington, DC, US (Hybrid)
Note:
No third-party candidates please.
Overview
We're looking for an IT Support/Helpdesk Manager to lead and shape a Service Desk in a 24/7 environment. This role manages a local team, oversees Tier 1 & Tier 2 support, and drives improvements that make the user experience faster, smoother, and more reliable.
Key Responsibilities
Lead and mentor the support team; manage scheduling, coverage, and daily workflow.
Oversee end-user support for desktops, laptops, mobile devices, applications, and connectivity.
Reduce escalations and improve first-call resolution by refining processes and training.
Review recurring issues, spot trends, and recommend practical fixes.
Keep support documentation and knowledge base materials updated.
Track service metrics and communicate performance to IT leadership.
Partner with other IT teams on projects, equipment updates, and system rollouts.
Ensure adherence to IT policies and support standards.
Qualifications
6+ years of end-user support experience, with at least 3 years in a supervisory role.
Strong background in Windows environments, Microsoft Office, and general hardware/software support.
Proven ability to improve workflows, shorten resolution times, and strengthen user experience.
Strong communication and leadership skills; comfortable guiding a team in a fast-paced environment.
Experience in time-sensitive industries (legal or financial) is a plus.
Able to manage multiple priorities with attention to detail.
Who Succeeds In This Role
Someone who likes solving problems and improving processes, not just maintaining the status quo.
A steady, approachable leader who lifts team performance.
Someone who understands urgency and can communicate clearly with non-technical users.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Technology, Information and Internet
Referrals increase your chances of interviewing at Green Peak Staffing Solutions by 2x
Sign in to set job alerts for “Information Technology Help Desk Support” roles.
Washington, DC $40,000.00-$46,000.00 1 month ago
Washington, DC $74,893.00-$84,517.00 6 days ago
IT Support Help Desk Specialist (Junior) Washington, DC $110,000.00-$125,000.00 1 day ago
Washington, DC $83,500.00-$100,000.00 1 month ago
Arlington, VA $80,000.00-$135,000.00 5 days ago
IT Support Help Desk Specialist (Junior) Washington, DC $65,000.00-$75,000.00 3 weeks ago
Washington, DC $65,000.00-$75,000.00 10 months ago
Arlington, VA $72,000.00-$90,000.00 1 week ago
Washington, DC $83,500.00-$100,000.00 1 month ago
District of Columbia, United States 2 weeks ago
Washington, DC $55,000.00-$60,000.00 4 weeks ago
Junior Help Desk Technician - All shifts available - Active Top Secret required Sterling, VA $50,000.00-$65,000.00 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr