TRSS
Why consider this job opportunity
Salary up to $273,000
Flexibility to work from anywhere for up to 8 weeks per year, promoting work‑life balance
Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development through continuous learning and skill development programs
Join a globally recognized company with a strong commitment to inclusion and social impact
Be part of an organization that helps uphold justice, truth, and transparency in the legal sector
What to Expect (Job Responsibilities)
Lead a team of Product Success Managers, coaching them in customer relationship management and strategic account planning
Develop and deliver structured Customer Success Plans (CSPs) and executive business reviews (EBRs) for assigned customers
Serve as a deep product expert at industry events, webinars, and customer engagements
Collaborate with internal teams to enhance customer engagement strategies and drive measurable results
Identify and implement best practices to improve team efficiency and customer advocacy
What is Required (Qualifications)
3+ years of experience leading or managing Customer Success teams, preferably in SaaS
Proven track record of driving customer retention, adoption, and expansion with enterprise accounts
Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
Strong executive presence with excellent communication and stakeholder management skills
Bachelor’s degree required; master’s degree or J.D. is a plus
How to Stand Out (Preferred Qualifications)
Prior experience in the legal technology sector or working with legal professionals and law firms
Functional/technical skills in GenAI systems and AI prompting engineering
Demonstrated passion for developing high‑performing teams and leading with empathy
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $273,000
Flexibility to work from anywhere for up to 8 weeks per year, promoting work‑life balance
Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development through continuous learning and skill development programs
Join a globally recognized company with a strong commitment to inclusion and social impact
Be part of an organization that helps uphold justice, truth, and transparency in the legal sector
What to Expect (Job Responsibilities)
Lead a team of Product Success Managers, coaching them in customer relationship management and strategic account planning
Develop and deliver structured Customer Success Plans (CSPs) and executive business reviews (EBRs) for assigned customers
Serve as a deep product expert at industry events, webinars, and customer engagements
Collaborate with internal teams to enhance customer engagement strategies and drive measurable results
Identify and implement best practices to improve team efficiency and customer advocacy
What is Required (Qualifications)
3+ years of experience leading or managing Customer Success teams, preferably in SaaS
Proven track record of driving customer retention, adoption, and expansion with enterprise accounts
Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
Strong executive presence with excellent communication and stakeholder management skills
Bachelor’s degree required; master’s degree or J.D. is a plus
How to Stand Out (Preferred Qualifications)
Prior experience in the legal technology sector or working with legal professionals and law firms
Functional/technical skills in GenAI systems and AI prompting engineering
Demonstrated passion for developing high‑performing teams and leading with empathy
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr