Bowman Williams
Senior Service Desk Engineer (Columbia)
Bowman Williams, Columbia, Maryland, United States, 21046
Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of
Xcellence
- fostering trust, collaboration, and innovation while investing in your professional growth and technical development.
Were seeking a
Systems Administrator / Senior Service Desk Engineer
to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. Youll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams.
Key Responsibilities: Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus) Configure hardware and set up workstations, laptops, mobile devices, and peripherals Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues
Requirements: 35+ years hands-on experience in an MSP environment (MSP experience required) Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals; Network+ certification preferred Experience supporting business applications, ideally in construction, engineering, or design sectors
Work Environment: Based in Columbia, MD Full onsite during ramp-up, transitioning to hybrid (23 days onsite weekly) Occasional onsite client visits
Compensation & Benefits: Competitive salary: $60K$85K Certification reimbursement and paid training programs Bi-annual performance bonuses 100% company-paid health, dental, and vision insurance Generous PTO 401(k) plan with company match
Xcellence
- fostering trust, collaboration, and innovation while investing in your professional growth and technical development.
Were seeking a
Systems Administrator / Senior Service Desk Engineer
to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. Youll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams.
Key Responsibilities: Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus) Configure hardware and set up workstations, laptops, mobile devices, and peripherals Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues
Requirements: 35+ years hands-on experience in an MSP environment (MSP experience required) Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals; Network+ certification preferred Experience supporting business applications, ideally in construction, engineering, or design sectors
Work Environment: Based in Columbia, MD Full onsite during ramp-up, transitioning to hybrid (23 days onsite weekly) Occasional onsite client visits
Compensation & Benefits: Competitive salary: $60K$85K Certification reimbursement and paid training programs Bi-annual performance bonuses 100% company-paid health, dental, and vision insurance Generous PTO 401(k) plan with company match