Best Friends Pet Care
Customer Service Representative
Best Friends Pet Care, Rancho Santa Margarita, California, United States, 92688
Position
Customer Service Representative at
Best Friends Pet Care .
Company Overview We are an employee‑owned, operated pet care company that has expanded to over 70 locations across 20 states. With 30 years of experience, we are growing rapidly and offer many opportunities for career advancement.
Description Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. As the first point of contact, CSRs are focused on building great relationships and delivering a pleasant experience.
We Offer
Health, dental, vision, life insurance, STD/LTD, 401(k) with company matching
ESOP – Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts and more
Responsibilities
Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Skills Required
Love of animals
Professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast‑paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment exposed to disinfectants, animal dander and excretions
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checks in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Works both individually and as a team player while performing duties
Contributes to maintaining the cleanliness of the facility
Communicates with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Pet Services
Location Rancho Santa Margarita, CA
#J-18808-Ljbffr
Best Friends Pet Care .
Company Overview We are an employee‑owned, operated pet care company that has expanded to over 70 locations across 20 states. With 30 years of experience, we are growing rapidly and offer many opportunities for career advancement.
Description Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. As the first point of contact, CSRs are focused on building great relationships and delivering a pleasant experience.
We Offer
Health, dental, vision, life insurance, STD/LTD, 401(k) with company matching
ESOP – Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts and more
Responsibilities
Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Skills Required
Love of animals
Professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast‑paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment exposed to disinfectants, animal dander and excretions
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checks in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Works both individually and as a team player while performing duties
Contributes to maintaining the cleanliness of the facility
Communicates with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Pet Services
Location Rancho Santa Margarita, CA
#J-18808-Ljbffr