Q CELLS USA Corp.
Description
Position: Warranty Manager – EPC
Department: EPC Warranty
Location: North Jackson, OH (Hybrid)
Reports To: Director of EPC Warranty
Travel Requirement: Up to 50% or as requested based on project demands.
Schedule: Monday–Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
Position Summary The Warranty Manager will play a critical role within the Qcells EPC Warranty Department, managing and executing warranty operations across multiple utility-scale solar and energy storage projects. This position supports the Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost‑effectively, and in compliance with contract requirements. The ideal candidate will possess a balanced mix of technical, commercial, and operational expertise, with the ability to manage warranty claims from initiation to resolution. This role requires collaboration with cross‑functional teams—including Engineering, Construction, Procurement, Legal, and Finance—as well as with external stakeholders such as OEMs, subcontractors, and project owners. This position reports to the Director of EPC Warranty, or another management personnel that the CEO of the Company may designate. This position is hybrid based out of the North Jackson, OH office and working hours are from Monday–Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM. This position is expected to travel up to 50%.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Essential Duties and Responsibilities Warranty Administration
Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout.
Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.).
Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy.
Support preparation of claim packages and correspondence to Owners and OEMs for review and approval by the Director.
Track warranty performance metrics, timelines, and costs across all active projects.
Contract and Technical Support
Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations.
Review and analyze technical issues to distinguish workmanship defects from equipment failures.
Provide recommendations on claim disposition based on contractual and technical merit.
Assist in standardizing warranty requirements and processes across EPC agreements.
Communication and Coordination
Serve as primary contact for warranty matters on assigned projects.
Collaborate with internal departments and external partners to ensure timely claim resolution.
Draft professional communications, transmittals, and claim responses for internal and external distribution.
Escalate complex issues with comprehensive documentation of findings and recommendations.
Data and Reporting
Maintain an organized warranty database with accurate tracking of claims, costs, and resolutions.
Develop and issue regular warranty status reports and dashboards to management.
Identify and analyze trends in recurring failures or defects to support preventive actions.
Support annual warranty reserve forecasting and cost reporting.
Process Improvement and Training
Contribute to the development and continuous improvement of warranty workflows, templates, and standard operating procedures.
Support system integration and reporting enhancements between warranty management tools and corporate databases.
Assist in internal training and knowledge sharing to strengthen warranty awareness across EPC project teams.
Field Support
Conduct site visits as needed to inspect reported defects, confirm repair quality, and validate claim resolutions.
Ensure corrective actions meet both technical and contractual requirements.
Maintain documentation of all field activities, including photos and written reports.
Required Qualifications
Bachelor’s degree in Engineering, Construction Management, Business Administration, or a related field.
5–8 years of experience in EPC project delivery, warranty management, contract administration, or related functions.
Familiarity with EPC contract structures, warranty terms, and claims processes.
Strong technical understanding of solar or renewable energy components (modules, inverters, trackers, cabling, etc.).
Proficiency with Procore, Microsoft Excel, and database management systems.
Excellent written and verbal communication skills.
Proven ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
Analytical and detail‑oriented mindset with sound problem‑solving skills.
Expected to travel up to 50% or as requested based on project demands.
Preferred Qualifications
Experience with OEM warranty administration or field quality assurance.
Understanding of QA/QC and cost control processes.
Familiarity with Smartsheet, Power BI, or other data‑visualization/reporting tools.
Experience supporting claim negotiations or settlements.
Work Environment and Physical Demands
Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day.
Move/Traverse: infrequently bend, stand, stoop and/or walk.
Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds.
Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations.
Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far.
Climb: occasionally ascends/descends on stairway to get to office upper and lower floors.
Travel: up to 50% as needed.
Why Qcells At Qcells, we are building a clean energy future through innovation, integrity, and excellence. Joining the EPC Warranty Department means being part of a team dedicated to ensuring long‑term performance and reliability across some of the largest solar and storage projects in North America. This role offers the opportunity to contribute directly to Qcells’ mission of delivering sustainable energy solutions that last.
Equal Opportunity Employer Hanwha Qcells is proud to be an at‑will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status, and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hr-usa@qcells.com.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at‑will employment opportunity.
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Position Summary The Warranty Manager will play a critical role within the Qcells EPC Warranty Department, managing and executing warranty operations across multiple utility-scale solar and energy storage projects. This position supports the Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost‑effectively, and in compliance with contract requirements. The ideal candidate will possess a balanced mix of technical, commercial, and operational expertise, with the ability to manage warranty claims from initiation to resolution. This role requires collaboration with cross‑functional teams—including Engineering, Construction, Procurement, Legal, and Finance—as well as with external stakeholders such as OEMs, subcontractors, and project owners. This position reports to the Director of EPC Warranty, or another management personnel that the CEO of the Company may designate. This position is hybrid based out of the North Jackson, OH office and working hours are from Monday–Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM. This position is expected to travel up to 50%.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Essential Duties and Responsibilities Warranty Administration
Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout.
Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.).
Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy.
Support preparation of claim packages and correspondence to Owners and OEMs for review and approval by the Director.
Track warranty performance metrics, timelines, and costs across all active projects.
Contract and Technical Support
Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations.
Review and analyze technical issues to distinguish workmanship defects from equipment failures.
Provide recommendations on claim disposition based on contractual and technical merit.
Assist in standardizing warranty requirements and processes across EPC agreements.
Communication and Coordination
Serve as primary contact for warranty matters on assigned projects.
Collaborate with internal departments and external partners to ensure timely claim resolution.
Draft professional communications, transmittals, and claim responses for internal and external distribution.
Escalate complex issues with comprehensive documentation of findings and recommendations.
Data and Reporting
Maintain an organized warranty database with accurate tracking of claims, costs, and resolutions.
Develop and issue regular warranty status reports and dashboards to management.
Identify and analyze trends in recurring failures or defects to support preventive actions.
Support annual warranty reserve forecasting and cost reporting.
Process Improvement and Training
Contribute to the development and continuous improvement of warranty workflows, templates, and standard operating procedures.
Support system integration and reporting enhancements between warranty management tools and corporate databases.
Assist in internal training and knowledge sharing to strengthen warranty awareness across EPC project teams.
Field Support
Conduct site visits as needed to inspect reported defects, confirm repair quality, and validate claim resolutions.
Ensure corrective actions meet both technical and contractual requirements.
Maintain documentation of all field activities, including photos and written reports.
Required Qualifications
Bachelor’s degree in Engineering, Construction Management, Business Administration, or a related field.
5–8 years of experience in EPC project delivery, warranty management, contract administration, or related functions.
Familiarity with EPC contract structures, warranty terms, and claims processes.
Strong technical understanding of solar or renewable energy components (modules, inverters, trackers, cabling, etc.).
Proficiency with Procore, Microsoft Excel, and database management systems.
Excellent written and verbal communication skills.
Proven ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
Analytical and detail‑oriented mindset with sound problem‑solving skills.
Expected to travel up to 50% or as requested based on project demands.
Preferred Qualifications
Experience with OEM warranty administration or field quality assurance.
Understanding of QA/QC and cost control processes.
Familiarity with Smartsheet, Power BI, or other data‑visualization/reporting tools.
Experience supporting claim negotiations or settlements.
Work Environment and Physical Demands
Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day.
Move/Traverse: infrequently bend, stand, stoop and/or walk.
Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds.
Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations.
Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far.
Climb: occasionally ascends/descends on stairway to get to office upper and lower floors.
Travel: up to 50% as needed.
Why Qcells At Qcells, we are building a clean energy future through innovation, integrity, and excellence. Joining the EPC Warranty Department means being part of a team dedicated to ensuring long‑term performance and reliability across some of the largest solar and storage projects in North America. This role offers the opportunity to contribute directly to Qcells’ mission of delivering sustainable energy solutions that last.
Equal Opportunity Employer Hanwha Qcells is proud to be an at‑will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status, and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hr-usa@qcells.com.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at‑will employment opportunity.
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