Eventus WholeHealth
Clinician Support Specialist
Eventus WholeHealth, Bowling Green, Kentucky, United States, 42103
Position Summary
Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.
The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.
Hours: Mon‑Fri – 8‑hour day shift. Fuel Card to assist with commutes.
Responsibilities Provider Support
Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
Ensure that each patient is seen as medically necessary per clinical protocol
Serve as a “buffer” between provider and families/staff to facilitate proper patient management
Document appropriate encounter and time for CCM and BHI services
Maintain and update scheduling rosters daily to ensure accuracy and timely distribution
Assist with any day‑of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
Prepare clinical documentation for assigned providers each day
Complete basic opening of encounter note as per discipline protocol
Perform medication reconciliation on all scheduled patients each encounter
Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits
Facility Support
When scheduling is an expectation for your role: Share patient schedules with key facility staff as needed
Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
Assist with triage documentation as needed
Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families
Assist with consents for any services needed
Attend stand‑up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility
Assist with discharge planning of clinical services as needed
Ensure check‑in and check‑out each day with facility staff regarding patients seen, status, etc.
Patient Support
Maintain patient confidentiality at all times
Document appropriate encounter and time for CCM and BHI services
Check all forms of communication several times daily to ensure patient needs are met
Inform patient and family of recent visits, new orders and defer to provider when needed
Communicate transitions of care to CCM team to enhance patient care and education
Additional Duties & Responsibilities
Be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures outlined in the employee handbook, including HIPAA rules and regulations
Follow the Eventus WholeHealth dress code policy: clean, wrinkle‑free, matching scrubs with appropriate closed‑toed footwear and name badge
When duties are completed ahead of scheduled workday, report to Lead Clinician Support Specialist for any additional assignments
Seek further training if uncertain how to proceed with any assignment
Qualifications & Education
High School Diploma or equivalency
Valid driver’s license and reliable transportation
Willng to travel up to 1 hour from home address
Certified Clinician Support Specialist degree a plus
Typing speed of 45 wpm or greater
Medical Scribing Experience – Preferred
What We Offer
Chance to be part of a growing and emerging culture
Fuel card to assist with commutes
Paid time off benefits
Holidays
Health benefits (medical, dental, vision)
Short‑Term & Long‑Term disability options
Employer contribution to 401(k) retirement plan
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician‑led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence‑based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.
Hours: Mon‑Fri – 8‑hour day shift. Fuel Card to assist with commutes.
Responsibilities Provider Support
Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
Ensure that each patient is seen as medically necessary per clinical protocol
Serve as a “buffer” between provider and families/staff to facilitate proper patient management
Document appropriate encounter and time for CCM and BHI services
Maintain and update scheduling rosters daily to ensure accuracy and timely distribution
Assist with any day‑of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
Prepare clinical documentation for assigned providers each day
Complete basic opening of encounter note as per discipline protocol
Perform medication reconciliation on all scheduled patients each encounter
Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits
Facility Support
When scheduling is an expectation for your role: Share patient schedules with key facility staff as needed
Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
Assist with triage documentation as needed
Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families
Assist with consents for any services needed
Attend stand‑up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility
Assist with discharge planning of clinical services as needed
Ensure check‑in and check‑out each day with facility staff regarding patients seen, status, etc.
Patient Support
Maintain patient confidentiality at all times
Document appropriate encounter and time for CCM and BHI services
Check all forms of communication several times daily to ensure patient needs are met
Inform patient and family of recent visits, new orders and defer to provider when needed
Communicate transitions of care to CCM team to enhance patient care and education
Additional Duties & Responsibilities
Be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures outlined in the employee handbook, including HIPAA rules and regulations
Follow the Eventus WholeHealth dress code policy: clean, wrinkle‑free, matching scrubs with appropriate closed‑toed footwear and name badge
When duties are completed ahead of scheduled workday, report to Lead Clinician Support Specialist for any additional assignments
Seek further training if uncertain how to proceed with any assignment
Qualifications & Education
High School Diploma or equivalency
Valid driver’s license and reliable transportation
Willng to travel up to 1 hour from home address
Certified Clinician Support Specialist degree a plus
Typing speed of 45 wpm or greater
Medical Scribing Experience – Preferred
What We Offer
Chance to be part of a growing and emerging culture
Fuel card to assist with commutes
Paid time off benefits
Holidays
Health benefits (medical, dental, vision)
Short‑Term & Long‑Term disability options
Employer contribution to 401(k) retirement plan
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician‑led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence‑based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr