H&M
Department Manager- Hillsdale Shopping Center
H&M, San Mateo, California, United States, 94409
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and H&M succeed. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, while staying aware of the store’s strengths, opportunities, and competitors. You will analyze sales, follow up on results, and create plans to optimize profits.
A Day in the Life Customer Sales & Profit
Responsible for the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Identify and act on your department’s strengths and commercial opportunities.
Establish and analyze sales and budget goals, creating plans to optimize results.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Manage the department in a cost‑efficient way.
Ensure correct fitting‑room and checkout routines, including transactions, returns, and exchanges.
Handle all administrative routines for people and operations accurately.
Fashion & Trend Awareness
Stay up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Provide product and fashion knowledge during customer interactions.
Team & Development
Recruit, onboard, manage performance, and upskill your team in store.
Complete performance evaluations and succession planning.
Share your knowledge and skills with the team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback to support each other’s development.
Plan and schedule the team’s activities.
Communicate regularly with store colleagues to inform, motivate, and inspire.
Ensure all procedures, routines, and legal requirements in all store areas are followed.
Participate in onboarding and training processes relevant to your role.
Retail Operations/Visual & Commercial Execution
Maintain a clean, tidy sales floor and back‑of‑house areas.
Ensure high‑fashion quality visual and commercial product presentation.
Maintain good stock levels and provide input on allocation to the area team.
Adhere to garment‑cycle standards and fitting‑room routines.
Follow best practice for in‑store OMNI services and technology.
Maintain price signs in compliance with global and local strategies.
Update and uphold back‑of‑house areas for all colleagues.
Be responsible for daily opening and closing of the store.
Qualifications Who You Are
A strong leader who enjoys taking responsibility for others.
Ambitious, an effective communicator, supportive, analytical, and comfortable with numbers and statistics.
Achievement‑oriented, customer‑centric, and motivated by performance and competition.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are a values‑driven organization, guided by 7 unique values for over 75 years.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
An inclusive company that encourages authenticity at work.
Global talent community with limitless career growth opportunities.
Comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave, community day, etc.
Employee discount at H&M, Other Stories, COS, and more.
Additional Information Compensation: Expected base salary range is $26.22 – $30.94 hourly. EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly.
*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. It may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits
All employees receive a staff discount card for H&M Group brands.
Participation in the H&M Incentive Program (HIP).
Health, Vision, and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday, and Parental Pay.
401(k), Commuter Benefits, Health and Dependent Care FSA.
Additional voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces. Our teams comprise a variety of people whose shared knowledge and experiences positively impact how we address challenges and relate to colleagues and customers worldwide. We also encourage applicants to avoid sending cover letters to reduce bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, encouraging self‑expression and empowering colleagues to take on responsibilities from day one, learn life‑long skills, and realize their big dreams. We are committed to fostering a culture of inclusion and belonging.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
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A Day in the Life Customer Sales & Profit
Responsible for the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Identify and act on your department’s strengths and commercial opportunities.
Establish and analyze sales and budget goals, creating plans to optimize results.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Manage the department in a cost‑efficient way.
Ensure correct fitting‑room and checkout routines, including transactions, returns, and exchanges.
Handle all administrative routines for people and operations accurately.
Fashion & Trend Awareness
Stay up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Provide product and fashion knowledge during customer interactions.
Team & Development
Recruit, onboard, manage performance, and upskill your team in store.
Complete performance evaluations and succession planning.
Share your knowledge and skills with the team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback to support each other’s development.
Plan and schedule the team’s activities.
Communicate regularly with store colleagues to inform, motivate, and inspire.
Ensure all procedures, routines, and legal requirements in all store areas are followed.
Participate in onboarding and training processes relevant to your role.
Retail Operations/Visual & Commercial Execution
Maintain a clean, tidy sales floor and back‑of‑house areas.
Ensure high‑fashion quality visual and commercial product presentation.
Maintain good stock levels and provide input on allocation to the area team.
Adhere to garment‑cycle standards and fitting‑room routines.
Follow best practice for in‑store OMNI services and technology.
Maintain price signs in compliance with global and local strategies.
Update and uphold back‑of‑house areas for all colleagues.
Be responsible for daily opening and closing of the store.
Qualifications Who You Are
A strong leader who enjoys taking responsibility for others.
Ambitious, an effective communicator, supportive, analytical, and comfortable with numbers and statistics.
Achievement‑oriented, customer‑centric, and motivated by performance and competition.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are a values‑driven organization, guided by 7 unique values for over 75 years.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
An inclusive company that encourages authenticity at work.
Global talent community with limitless career growth opportunities.
Comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave, community day, etc.
Employee discount at H&M, Other Stories, COS, and more.
Additional Information Compensation: Expected base salary range is $26.22 – $30.94 hourly. EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly.
*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. It may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits
All employees receive a staff discount card for H&M Group brands.
Participation in the H&M Incentive Program (HIP).
Health, Vision, and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday, and Parental Pay.
401(k), Commuter Benefits, Health and Dependent Care FSA.
Additional voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces. Our teams comprise a variety of people whose shared knowledge and experiences positively impact how we address challenges and relate to colleagues and customers worldwide. We also encourage applicants to avoid sending cover letters to reduce bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, encouraging self‑expression and empowering colleagues to take on responsibilities from day one, learn life‑long skills, and realize their big dreams. We are committed to fostering a culture of inclusion and belonging.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
#J-18808-Ljbffr