Infosoft Health
One of our clients is looking for a talented and highly motivated
ITSupportSpecialist 3 . Please
send your resume
if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.
Job Position Details
Job Title:
ITSupportSpecialist 3
Pay Rate:
$28to $30/HR
Duration:
12 months
Job Requisition:
JP00077767
Location:
Walpole, MA (Onsite)
This position is for the
Healthcare Diagnostics
division.
We are looking for an
ITSupportSpecialist 3.
Responsibilities
Responsible for daily (8 am-5 pm)
onsite IT support of PCs (Laptop and Desktop),
basic
network troubleshooting , and specific warehouse
IT device support
such as
servers, phones, printers, handheld scanners , etc.
The candidate will need to be physically able to
walk around the large facility
on a daily basis for spot checks/rounds and
device troubleshooting,
and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission.
The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels.
Specifics
Intake and resolution of
Level 1/2 IT issues
through shared and remote support follow the sun model
Complex IT problem-solving and investigation of recurring IT issues
Resolving on-premise IT issues that may arise or be dispatched to your local location
Walk-up service and monitoring web
ticketing
queue. No phone calls, not a typical customer service role.
Windows
10/11 and Office 365 in an enterprise environment.
Incident management
experience is a must (dealing with difficult customers,
troubleshooting )
Networking basics:
TCP/IP, DHCP, VLAN , console access.
Server configuration
(iLO setup, vulnerability remediation)
ServiceNow
for incident/request management
Intune/Azure AD, identity management (MFA setup)
Mobile
device support (Android/iOS)
Familiarity with manufacturing devices (label printers, handheld Wi‑Fi devices)
Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
You have excellent communication skills (written and verbal) focused on the translation of IT technical resolutions to end‑user business language
L1/L2 deep technical problem‑solving capability in many facets of Information Technology
Mid‑Level Experience with
End User Computing , Datacenter Technologies, and Networking
You work effectively in global, multi‑cultural teams
Solid professional judgment and ability to elevate unresolved issues to appropriate management in a timely fashion
Bachelor’s degree or equivalent experience required
Minimum of 3-5 years of experience with
IT Deskside Support
and/or IT Systems Analyst role(s)
Top 5 Skills/Attributes for Success
Incident management
& troubleshooting ( L1/L2 level ).
Enterprise IT experience ( Windows , Office 365,
networking
basics).
Customer service & communication skills.
Ability to work onsite in a large facility (physical mobility, lifting up to 50 lbs).
Adaptability to newer tools and technologies.
Technical
Win10 / Win11 Client
expertise with
Office 365
in an Enterprise environment
Network diagnostics and
troubleshooting
capability including VLAN knowledge
Mobile Device troubleshooting
and configuration ( Android and IOS )
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD
experience
Identity management including multifactor authentication setup
PC migration , application installation, and data copy
Service NOW
incident and request management
Education Requirements
Bachelor’s degree preferred, Associate’s degree acceptable with relevant experience.
Equivalent work experience considered.
Soft Skills
Strong customer service and ability to interact with users of varying IT skill levels.
Accountability, multitasking, and professional judgment.
Excellent written and verbal communication (translate technical resolutions into business language).
Ability to work effectively in global, multi‑cultural teams.
#J-18808-Ljbffr
ITSupportSpecialist 3 . Please
send your resume
if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.
Job Position Details
Job Title:
ITSupportSpecialist 3
Pay Rate:
$28to $30/HR
Duration:
12 months
Job Requisition:
JP00077767
Location:
Walpole, MA (Onsite)
This position is for the
Healthcare Diagnostics
division.
We are looking for an
ITSupportSpecialist 3.
Responsibilities
Responsible for daily (8 am-5 pm)
onsite IT support of PCs (Laptop and Desktop),
basic
network troubleshooting , and specific warehouse
IT device support
such as
servers, phones, printers, handheld scanners , etc.
The candidate will need to be physically able to
walk around the large facility
on a daily basis for spot checks/rounds and
device troubleshooting,
and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission.
The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels.
Specifics
Intake and resolution of
Level 1/2 IT issues
through shared and remote support follow the sun model
Complex IT problem-solving and investigation of recurring IT issues
Resolving on-premise IT issues that may arise or be dispatched to your local location
Walk-up service and monitoring web
ticketing
queue. No phone calls, not a typical customer service role.
Windows
10/11 and Office 365 in an enterprise environment.
Incident management
experience is a must (dealing with difficult customers,
troubleshooting )
Networking basics:
TCP/IP, DHCP, VLAN , console access.
Server configuration
(iLO setup, vulnerability remediation)
ServiceNow
for incident/request management
Intune/Azure AD, identity management (MFA setup)
Mobile
device support (Android/iOS)
Familiarity with manufacturing devices (label printers, handheld Wi‑Fi devices)
Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
You have excellent communication skills (written and verbal) focused on the translation of IT technical resolutions to end‑user business language
L1/L2 deep technical problem‑solving capability in many facets of Information Technology
Mid‑Level Experience with
End User Computing , Datacenter Technologies, and Networking
You work effectively in global, multi‑cultural teams
Solid professional judgment and ability to elevate unresolved issues to appropriate management in a timely fashion
Bachelor’s degree or equivalent experience required
Minimum of 3-5 years of experience with
IT Deskside Support
and/or IT Systems Analyst role(s)
Top 5 Skills/Attributes for Success
Incident management
& troubleshooting ( L1/L2 level ).
Enterprise IT experience ( Windows , Office 365,
networking
basics).
Customer service & communication skills.
Ability to work onsite in a large facility (physical mobility, lifting up to 50 lbs).
Adaptability to newer tools and technologies.
Technical
Win10 / Win11 Client
expertise with
Office 365
in an Enterprise environment
Network diagnostics and
troubleshooting
capability including VLAN knowledge
Mobile Device troubleshooting
and configuration ( Android and IOS )
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD
experience
Identity management including multifactor authentication setup
PC migration , application installation, and data copy
Service NOW
incident and request management
Education Requirements
Bachelor’s degree preferred, Associate’s degree acceptable with relevant experience.
Equivalent work experience considered.
Soft Skills
Strong customer service and ability to interact with users of varying IT skill levels.
Accountability, multitasking, and professional judgment.
Excellent written and verbal communication (translate technical resolutions into business language).
Ability to work effectively in global, multi‑cultural teams.
#J-18808-Ljbffr