Help Desk Specialist – IT support

Requirements

Must have:

I have 5–8 years of IT support experience, ideally in a manufacturing setting.

I am proficient in Active Directory, Office 365, and ERP systems (Global Shop is preferred).

I have experience with ITSM ticketing systems like Fresh Service or ServiceNow.

I possess basic networking knowledge and have skills in troubleshooting printers and RF scanners.

I hold CompTIA certifications (A+, Network+, or similar) and have a college degree in IT, Computer Science, or related experience.

I have reliable transportation for travel between sites.

I demonstrate strong problem-solving abilities, as well as effective communication and interpersonal skills.

Responsibilities:

I provide robust L1-L2 support for hardware, software, networks, printers, and RF scanners across various manufacturing locations.

I manage Active Directory user accounts, their permissions, and group policies.

I support Office 365 applications, such as Outlook, Teams, SharePoint, and OneDrive.

I administer and troubleshoot the ERP system (Global Shop preferred).

I respond to support tickets through ITSM platforms (like Fresh Service and ServiceNow) and ensure timely resolutions.

I perform basic networking troubleshooting including TCP/IP, DNS, DHCP, VPNs, and switches.

I maintain IT inventory, assist with hardware deployments, and keep track of assets.

I collaborate with Level 2/3 IT staff and vendors for escalated issues.

Company:

I am seeking a skilled Level 1 Helpdesk Technician for a long-term contract position in La Verne, CA, with the possibility of becoming a permanent employee. The hourly rate ranges from $29 to $32, along with mileage reimbursement. This role demands reliable transportation for travel between manufacturing sites within a 20–30-mile radius. Joining us means engaging in a dynamic manufacturing environment, offering opportunities for career growth and professional development.

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