BNY
Vice President, Client Operations Manager
Join BNY, the leading global financial services company at the heart of the global financial system, to lead client operations and reporting. This executive role is located in Lake Mary, Florida (four days in the office per week).
Job Description We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our team. We value bold ideas, advanced technology, and exceptional talent. We influence nearly 20% of the world’s investible assets and harness cutting‑edge AI to deliver transformative solutions.
In this role, you’ll make an impact in the following ways:
Lead the client operations and reporting team, fostering a culture of continuous improvement and excellence, ensuring alignment with BNY’s principles.
Develop and implement strategies to enhance client service delivery, leveraging industry best practices and innovative solutions.
Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
Qualifications
Bachelor’s degree in Business Administration, Finance, or a related field.
Advanced degree or relevant certifications are a plus.
Typically 4–7 years of experience, 0–1 years of management experience. Experience in an operational area and/or client services is preferred.
Strong leadership and team‑management skills.
Excellent analytical and problem‑solving abilities.
Effective communication and interpersonal skills for client interaction and collaboration across teams.
Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
Most Just Companies, Just Capital and CNBC, 2025
Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Referral increases your chances of interviewing at BNY by 2x.
#J-18808-Ljbffr
Job Description We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our team. We value bold ideas, advanced technology, and exceptional talent. We influence nearly 20% of the world’s investible assets and harness cutting‑edge AI to deliver transformative solutions.
In this role, you’ll make an impact in the following ways:
Lead the client operations and reporting team, fostering a culture of continuous improvement and excellence, ensuring alignment with BNY’s principles.
Develop and implement strategies to enhance client service delivery, leveraging industry best practices and innovative solutions.
Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
Qualifications
Bachelor’s degree in Business Administration, Finance, or a related field.
Advanced degree or relevant certifications are a plus.
Typically 4–7 years of experience, 0–1 years of management experience. Experience in an operational area and/or client services is preferred.
Strong leadership and team‑management skills.
Excellent analytical and problem‑solving abilities.
Effective communication and interpersonal skills for client interaction and collaboration across teams.
Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
Most Just Companies, Just Capital and CNBC, 2025
Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Referral increases your chances of interviewing at BNY by 2x.
#J-18808-Ljbffr