Boston University
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Boston University, Boston, Massachusetts, us, 02298
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
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COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
role at
Boston University
Boston University Medical Campus – Professional – Boston, MA, United States
Salary range: $80,000 – $90,000.
Responsibilities
Advocate for our client's technology needs.
Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
Be an application administrator or backup for multiple services.
Provide expert level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
You may require being on call and working evening, weekend and/or holiday hours.
Required Skills
3 or more years of experience in a related technology environment.
Bachelor's Degree in related field preferred.
Experience supporting environments on both Windows and macOS platforms.
Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
A valid driver's license.
You Can
Explain tech clearly and listen with empathy.
Deliver patient, professional support every time.
Adapt fast and resolve issues efficiently.
Collaborate smoothly with IT and business partners.
Required Experience We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
role at
Boston University
Boston University Medical Campus – Professional – Boston, MA, United States
Salary range: $80,000 – $90,000.
Responsibilities
Advocate for our client's technology needs.
Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
Be an application administrator or backup for multiple services.
Provide expert level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
You may require being on call and working evening, weekend and/or holiday hours.
Required Skills
3 or more years of experience in a related technology environment.
Bachelor's Degree in related field preferred.
Experience supporting environments on both Windows and macOS platforms.
Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
A valid driver's license.
You Can
Explain tech clearly and listen with empathy.
Deliver patient, professional support every time.
Adapt fast and resolve issues efficiently.
Collaborate smoothly with IT and business partners.
Required Experience We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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