Boston University
CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center
Boston University, Boston, Massachusetts, us, 02298
CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You will: Advocate for our client's technology needs. Participate in multiple service, platform or project teams as a subject matter expert. Be an application administrator or backup for multiple services. Provide advanced level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Perform additional responsibilities as required. Required Skills: A minimum of 3+ years of experience in a related technology environment. Bachelor's Degree in related field desired. Experience supporting environments on either/both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver's license. You can explain tech clearly and listen with empathy. Deliver patient, professional support consistently. Adapt fast and resolves issues efficiently. Collaborate smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off, Retirement, and Tuition Assistance Program. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You will: Advocate for our client's technology needs. Participate in multiple service, platform or project teams as a subject matter expert. Be an application administrator or backup for multiple services. Provide advanced level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Perform additional responsibilities as required. Required Skills: A minimum of 3+ years of experience in a related technology environment. Bachelor's Degree in related field desired. Experience supporting environments on either/both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver's license. You can explain tech clearly and listen with empathy. Deliver patient, professional support consistently. Adapt fast and resolves issues efficiently. Collaborate smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off, Retirement, and Tuition Assistance Program. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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