IT Support

We are seeking a proactive and versatile IT Support Analyst to provide crucial first and second-level technical support for our client’s team. You will be the go-to expert for hardware, software, and network issues, ensuring our operations run smoothly. This role requires fluency in English and Spanish. What You Will Do: Provide first and second-level technical support for all end-users (desktops, laptops, mobile, printers). Troubleshoot and resolve hardware, software, and networking issues remotely and in person. Manage and maintain conference room AV/display equipment. Log, track, and manage all support requests using the JIRA ticketing system. Manage user accounts and access via Active Directory and Office 365. Assist with the full lifecycle of onboarding and offboarding employees. Maintain accurate documentation and technology inventory records. Occasionally assist with facilities support, including equipment setup and vendor coordination for office maintenance. Requirements: 2+ years of experience in an IT Support or Help Desk role. Fluent in English and Spanish (required). Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications. Experience with Active Directory, Exchange, VPNs, and ticketing systems (like JIRA). Basic understanding of networking (TCP/IP, DNS, DHCP). Excellent problem-solving, organizational, and customer service skills. Ability to work independently and prioritize workload with limited supervision. SNIT #J-18808-Ljbffr