Clarity Recruiting
Base pay range: $58,000 - $65,000 per year.
Location: On-site (Bronx)
Key Responsibilities
Respond to help desk tickets, emails, and walk‑in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end‑user devices Troubleshoot common network connectivity issues (Wi‑Fi access, permissions, basic connectivity) Provide account‑related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on‑site support at multiple locations as required Required Skills & Qualifications
1–2 years of hands‑on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer‑service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver’s license and reliable transportation Preferred Qualifications
CompTIA A+, Network+, or Security+ certifications Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education
High school diploma required Associate’s or Bachelor’s degree in IT or a related field preferred Office‑based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25–50 lbs) Seniority Level
Entry level Employment Type
Full‑time Job Function
Information Technology Industries
Non‑profit Organizations
#J-18808-Ljbffr
Respond to help desk tickets, emails, and walk‑in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end‑user devices Troubleshoot common network connectivity issues (Wi‑Fi access, permissions, basic connectivity) Provide account‑related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on‑site support at multiple locations as required Required Skills & Qualifications
1–2 years of hands‑on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer‑service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver’s license and reliable transportation Preferred Qualifications
CompTIA A+, Network+, or Security+ certifications Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education
High school diploma required Associate’s or Bachelor’s degree in IT or a related field preferred Office‑based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25–50 lbs) Seniority Level
Entry level Employment Type
Full‑time Job Function
Information Technology Industries
Non‑profit Organizations
#J-18808-Ljbffr