Felton Institute
On-Call Program associate (Overnight)
Felton Institute, San Francisco, California, United States, 94199
On-Call Program associate (Overnight)
Felton Institute is hiring an On-Call Program associate (Overnight) in San Francisco, CA. This role is critical to provide crisis counseling and support for the city’s Suicide Prevention Hotline and the national 988 Crisis Hotline.
Base pay range $31.00/hr – $31.00/hr
Agency Overview Felton Institute responds to community needs by providing innovative, evidence-informed social services that transform lives. We offer 50+ programs addressing mental health, the unhoused, early care, justice system impacts, transitional age youth, and aging adults. Our programs combine latest science with cultural sensitivity and a deep commitment to supporting our communities.
Program and Division Description San Francisco Suicide Prevention (SFSP) provides emotional support, education, assistance, and intervention to reduce suicides and self-destructive behaviors. SFSP operates 5 hotlines, 3 local text hotlines, and serves as the call center for the National Lifeline 988, including 988 Chat and Text California.
Job Description Provide crisis counseling to City and County of San Francisco residents and cover all 8 SFSP 24‑hour 365 day/year crisis hotlines, including the national 988 Crisis and Suicide Prevention Hotline.
Specific Responsibilities
Respond to overnight chats, texts, or calls on all 8 lines of the SFSP Hotline and 988.
Assess for suicidal risks, assess caller’s needs, and determine a plan of action.
Provide emotional support in a non‑judgmental manner.
Empower callers to explore options and make their own decisions.
Provide information, referrals, crisis intervention, and emergency services as appropriate.
Provide BHAL Line Intake and referral support if working BHAL Line.
Contribute to a positive work environment and culture by showing respect to co‑workers.
Record client contacts in the database and communicate concerns to supervisors.
Enter participant information by inputting alphabetic and numeric data into the system.
Maintain data entry requirements by following program techniques and procedures.
Keep files and data secured to protect participant confidentiality within HIPAA guidelines.
Ensure compliance with legal, ethical, and confidentiality standards.
Perform other duties as assigned by the Hotline Supervisor and Hotline Manager.
Minimum Requirements and Qualifications
Successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
Associate’s degree in social work, psychology, or related area, or similar education/training in suicide prevention/mental health.
Demonstrated successful performance and experience on the crisis lines.
Excellent verbal and written communication skills.
Ability to work independently and with others.
Attention to detail.
Experience working with vulnerable populations.
Additional Information Reports to: Hotline Supervisor Job Type: On‑Call (Overnights only) Work Schedule: Remote FLSA Status: Non‑Exempt Salary Range: $31 per hour
Applying Instructions Candidates should apply online at careers.felton.org or email resumes to jobs@felton.org.
IMP NOTE: Job responsibilities are subject to change according to program requirements.
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Base pay range $31.00/hr – $31.00/hr
Agency Overview Felton Institute responds to community needs by providing innovative, evidence-informed social services that transform lives. We offer 50+ programs addressing mental health, the unhoused, early care, justice system impacts, transitional age youth, and aging adults. Our programs combine latest science with cultural sensitivity and a deep commitment to supporting our communities.
Program and Division Description San Francisco Suicide Prevention (SFSP) provides emotional support, education, assistance, and intervention to reduce suicides and self-destructive behaviors. SFSP operates 5 hotlines, 3 local text hotlines, and serves as the call center for the National Lifeline 988, including 988 Chat and Text California.
Job Description Provide crisis counseling to City and County of San Francisco residents and cover all 8 SFSP 24‑hour 365 day/year crisis hotlines, including the national 988 Crisis and Suicide Prevention Hotline.
Specific Responsibilities
Respond to overnight chats, texts, or calls on all 8 lines of the SFSP Hotline and 988.
Assess for suicidal risks, assess caller’s needs, and determine a plan of action.
Provide emotional support in a non‑judgmental manner.
Empower callers to explore options and make their own decisions.
Provide information, referrals, crisis intervention, and emergency services as appropriate.
Provide BHAL Line Intake and referral support if working BHAL Line.
Contribute to a positive work environment and culture by showing respect to co‑workers.
Record client contacts in the database and communicate concerns to supervisors.
Enter participant information by inputting alphabetic and numeric data into the system.
Maintain data entry requirements by following program techniques and procedures.
Keep files and data secured to protect participant confidentiality within HIPAA guidelines.
Ensure compliance with legal, ethical, and confidentiality standards.
Perform other duties as assigned by the Hotline Supervisor and Hotline Manager.
Minimum Requirements and Qualifications
Successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
Associate’s degree in social work, psychology, or related area, or similar education/training in suicide prevention/mental health.
Demonstrated successful performance and experience on the crisis lines.
Excellent verbal and written communication skills.
Ability to work independently and with others.
Attention to detail.
Experience working with vulnerable populations.
Additional Information Reports to: Hotline Supervisor Job Type: On‑Call (Overnights only) Work Schedule: Remote FLSA Status: Non‑Exempt Salary Range: $31 per hour
Applying Instructions Candidates should apply online at careers.felton.org or email resumes to jobs@felton.org.
IMP NOTE: Job responsibilities are subject to change according to program requirements.
#J-18808-Ljbffr