Stanford Medicine Children's Health
Assistant Manager, Environmental Service
Stanford Medicine Children's Health, Palo Alto, California, United States, 94306
Company Description
At Lucile Packard Children’s Hospital Stanford, we know world‑renowned care begins with world‑class caring. That's why we combine advanced technologies and breakthrough discoveries with family‑centered care. It’s why we provide our caregivers with continuing education and state‑of‑the‑art facilities, like the newly remodeled Lucile Packard Children’s Hospital Stanford. And it’s why we need caring, committed people on our team – like you. Join us on our mission to heal humanity, one child and family at a time.
Job ID:
LP_00024600-1925
Job Summary Under the direction of the Manager of Environmental Services, the Assistant Manager oversees one or more shifts of environmental services supervisors and team members (e.g., evening/night shift) and is accountable for the performance and results of their team. Acts as a resource for the supervisors and team members on their shift(s) and ensures alignment and consistency of their shift with the department objectives, procedures and quality assurance goals.
Essential Functions Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Serves as an advocate for inclusion on the team, by encouraging and integrating a variety of backgrounds and perspectives. Makes it safe to share diverse ideas and experiences. Ensures employees are recognized, valued, and supported.
Regularly reviews staffing to identify potential concerns with scheduling or coverage. Ensures that the supervisors under their direction are staffing to budget.
Upholds and interprets HR and department policies. Acts as a resource for staff and supervisors under their direction.
Adopts department changes to equipment or procedures to decrease worker injuries. Encourages teams to proactively report safety concerns and escalates concerns and ideas to the leadership team for resolution. Ensures timely and accurate reporting of injuries and near misses.
Oversees personnel practices for the shift including recruitment, orientation, training, retention and performance management of staff according to departmental and hospital policy.
Communicates with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Mitigates staff concerns regarding issues by investigating allegations and taking appropriate action.
Ensures that team maintain on‑going competencies and are trained on any new policies or procedures. Maintains documentation of any training. Coaches staff on performance, career development and teamwork.
Ensures adherence to auditing procedures and statutory regulations for their shift.
Regularly checks in with cross‑functional leaders to whom the department provides service to ensure the department is meeting standards and to resolve any issues.
Identifies and resolves operational problems on their shift; considers multiple sources of information to identify the best course of action for teams managed.
Provides metrics and reports to the leadership team to assist with monitoring performance of the department.
Identifies improvement opportunities and recommends solutions.
Coordinates with leaders on other shifts to ensure smooth handoffs and cooperation between shifts.
Instills accountability for providing consistent positive patient interactions that differentiate the organization as a healthcare leader.
Contributes to annual department goal‑setting, along with the manager and director.
May serve on work groups at the direction of the department manager/director.
Minimum Qualifications
Education: High School Diploma or equivalent.
Experience: Four (4) years of progressively responsible experience in environmental services, with at least one year supervisor experience.
License/Certification: None required.
Knowledge
Technical expertise in Environmental Services.
Familiar with the use of personal protective equipment, housekeeping supplies, OSHA standards, housekeeping equipment.
Ability to remain calm under pressure and apply sound judgment.
Knowledge of LEAN or other process improvement principles.
Excellent communicator able to express themselves succinctly and with clarity.
Ability to compile, analyze and track data to measure performance.
Resilient and able to deal with ambiguity, changing priorities and differing needs of the business.
Ability to work in a fast‑paced environment, with a commitment to excellence and quality.
Ability to foster a culture of engagement, respect and teamwork amongst the staff.
Physical Requirements The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range Minimum to Midpoint Range (Hourly): $39.16 to $51.90.
Equal Opportunity Employer Stanford Medicine Children’s Health (SMCH) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr
At Lucile Packard Children’s Hospital Stanford, we know world‑renowned care begins with world‑class caring. That's why we combine advanced technologies and breakthrough discoveries with family‑centered care. It’s why we provide our caregivers with continuing education and state‑of‑the‑art facilities, like the newly remodeled Lucile Packard Children’s Hospital Stanford. And it’s why we need caring, committed people on our team – like you. Join us on our mission to heal humanity, one child and family at a time.
Job ID:
LP_00024600-1925
Job Summary Under the direction of the Manager of Environmental Services, the Assistant Manager oversees one or more shifts of environmental services supervisors and team members (e.g., evening/night shift) and is accountable for the performance and results of their team. Acts as a resource for the supervisors and team members on their shift(s) and ensures alignment and consistency of their shift with the department objectives, procedures and quality assurance goals.
Essential Functions Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Serves as an advocate for inclusion on the team, by encouraging and integrating a variety of backgrounds and perspectives. Makes it safe to share diverse ideas and experiences. Ensures employees are recognized, valued, and supported.
Regularly reviews staffing to identify potential concerns with scheduling or coverage. Ensures that the supervisors under their direction are staffing to budget.
Upholds and interprets HR and department policies. Acts as a resource for staff and supervisors under their direction.
Adopts department changes to equipment or procedures to decrease worker injuries. Encourages teams to proactively report safety concerns and escalates concerns and ideas to the leadership team for resolution. Ensures timely and accurate reporting of injuries and near misses.
Oversees personnel practices for the shift including recruitment, orientation, training, retention and performance management of staff according to departmental and hospital policy.
Communicates with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Mitigates staff concerns regarding issues by investigating allegations and taking appropriate action.
Ensures that team maintain on‑going competencies and are trained on any new policies or procedures. Maintains documentation of any training. Coaches staff on performance, career development and teamwork.
Ensures adherence to auditing procedures and statutory regulations for their shift.
Regularly checks in with cross‑functional leaders to whom the department provides service to ensure the department is meeting standards and to resolve any issues.
Identifies and resolves operational problems on their shift; considers multiple sources of information to identify the best course of action for teams managed.
Provides metrics and reports to the leadership team to assist with monitoring performance of the department.
Identifies improvement opportunities and recommends solutions.
Coordinates with leaders on other shifts to ensure smooth handoffs and cooperation between shifts.
Instills accountability for providing consistent positive patient interactions that differentiate the organization as a healthcare leader.
Contributes to annual department goal‑setting, along with the manager and director.
May serve on work groups at the direction of the department manager/director.
Minimum Qualifications
Education: High School Diploma or equivalent.
Experience: Four (4) years of progressively responsible experience in environmental services, with at least one year supervisor experience.
License/Certification: None required.
Knowledge
Technical expertise in Environmental Services.
Familiar with the use of personal protective equipment, housekeeping supplies, OSHA standards, housekeeping equipment.
Ability to remain calm under pressure and apply sound judgment.
Knowledge of LEAN or other process improvement principles.
Excellent communicator able to express themselves succinctly and with clarity.
Ability to compile, analyze and track data to measure performance.
Resilient and able to deal with ambiguity, changing priorities and differing needs of the business.
Ability to work in a fast‑paced environment, with a commitment to excellence and quality.
Ability to foster a culture of engagement, respect and teamwork amongst the staff.
Physical Requirements The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range Minimum to Midpoint Range (Hourly): $39.16 to $51.90.
Equal Opportunity Employer Stanford Medicine Children’s Health (SMCH) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr