Inside Higher Ed
Financial Services Associate – Cashier
Posting Number:
S14420P
Working Title:
Financial Services Associate - Cashier
Department:
VetMed-VTH Patient Finan Srvcs
Posting Type:
External
Employment Type:
Employee (Full Time)
Benefits Eligibility:
Benefits Eligible
Schedule:
General Business Hours – Monday through Friday, 8am-5pm.
Advertised Salary:
$16.58–$17.50 per hour
Posting Date:
11/20/2025
Open Until Filled:
Yes
Proposed Starting Date:
12/14/2025
Location:
Athens Area
Classification Title:
Medical Billing Specialist I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications
Proven experience working within financial services collecting payment for services rendered
Experience in a fast‑paced environment where handling multiple tasks and priorities at once is standard business practice.
Able to communicate professionally within a stressful environment that yields a positive client experience.
Position Summary The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Knowledge, Skills, Abilities and Competencies
Self‑motivated and enthusiastic personality possessing exceptional customer service skills.
Detail oriented, well‑organized, and have excellent multi‑tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills.
Committed to always be professional and courteous when dealing with clients and patients.
Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi‑line phone and Microsoft Word and Excel.
Physical Demands
Repetitive motions and actions
Long periods of standing or sitting
Pick up/carry 40 lbs.
Typing on a keyboard and viewing a computer screen for extended periods of time
Remember extensive details
Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of check out.
Key Responsibilities and Duties
40%:
Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.
20%:
Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently troubleshoot when errors occur. Process after‑hours transactions in a timely manner so open orders can be closed. Follow up with collection for after‑hours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handling credit cards.
10%:
This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.
Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Contact Details Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
krista.mitchell@uga.edu
Recruitment Contact Phone:
706‑542‑4459
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
About The University Of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About The College/Unit/Department The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food‑producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
College/Unit/Department Website https://vet.uga.edu/hospital-and-primary-care/hospital/
Credit And P‑Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.
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S14420P
Working Title:
Financial Services Associate - Cashier
Department:
VetMed-VTH Patient Finan Srvcs
Posting Type:
External
Employment Type:
Employee (Full Time)
Benefits Eligibility:
Benefits Eligible
Schedule:
General Business Hours – Monday through Friday, 8am-5pm.
Advertised Salary:
$16.58–$17.50 per hour
Posting Date:
11/20/2025
Open Until Filled:
Yes
Proposed Starting Date:
12/14/2025
Location:
Athens Area
Classification Title:
Medical Billing Specialist I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications
Proven experience working within financial services collecting payment for services rendered
Experience in a fast‑paced environment where handling multiple tasks and priorities at once is standard business practice.
Able to communicate professionally within a stressful environment that yields a positive client experience.
Position Summary The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Knowledge, Skills, Abilities and Competencies
Self‑motivated and enthusiastic personality possessing exceptional customer service skills.
Detail oriented, well‑organized, and have excellent multi‑tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills.
Committed to always be professional and courteous when dealing with clients and patients.
Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi‑line phone and Microsoft Word and Excel.
Physical Demands
Repetitive motions and actions
Long periods of standing or sitting
Pick up/carry 40 lbs.
Typing on a keyboard and viewing a computer screen for extended periods of time
Remember extensive details
Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of check out.
Key Responsibilities and Duties
40%:
Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.
20%:
Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently troubleshoot when errors occur. Process after‑hours transactions in a timely manner so open orders can be closed. Follow up with collection for after‑hours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handling credit cards.
10%:
This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.
Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Contact Details Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
krista.mitchell@uga.edu
Recruitment Contact Phone:
706‑542‑4459
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
About The University Of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About The College/Unit/Department The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food‑producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
College/Unit/Department Website https://vet.uga.edu/hospital-and-primary-care/hospital/
Credit And P‑Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.
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