University of Georgia
Financial Services Associate - Cashier
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Posting Details Posting Number: S14420P
Working Title: Financial Services Associate - Cashier
Department: VetMed‑VTH Patient Finan Srvcs
About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food‑producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
Position Summary The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on the invoice and will involve assisting with payment options, such as applying for CareCredit. The Associate will also process daily deposits, support monitoring account receivable charges, and flag delinquent accounts.
Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications
Proven experience working within financial services collecting payment for services rendered
Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice.
Able to communicate professionally within a stressful environment that yields a positive client experience.
Responsibilities Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift. Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently troubleshoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handling credit cards.
Knowledge, Skills, Abilities and/or Competencies
Self‑motivated and enthusiastic personality possessing exceptional customer service skills.
Detail oriented, well‑organized, and have excellent multi‑tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills.
Committed to always be professional and courteous when dealing with clients and patients.
Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi‑line phone and Microsoft Word and Excel.
Physical Demands
Repetitive motions and actions
Long periods of standing or sitting
Pick up/carry 40 lbs.
Typing on a keyboard and viewing a computer screen for extended periods of time
Remember extensive details
Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of checkout.
Contact Information Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
krista.mitchell@uga.edu
Recruitment Contact Phone:
706‑542‑4459
Applicant Documents Required Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents
Any additional supporting materials
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Apply for this Job
link/button.
If you would like to bookmark this position for later review, click on the
Bookmark
link. If you would like to print a copy of this position for your records, click on the
Print Preview
link.
Posting Details Posting Number: S14420P
Working Title: Financial Services Associate - Cashier
Department: VetMed‑VTH Patient Finan Srvcs
About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food‑producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
Position Summary The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on the invoice and will involve assisting with payment options, such as applying for CareCredit. The Associate will also process daily deposits, support monitoring account receivable charges, and flag delinquent accounts.
Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications
Proven experience working within financial services collecting payment for services rendered
Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice.
Able to communicate professionally within a stressful environment that yields a positive client experience.
Responsibilities Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift. Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently troubleshoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handling credit cards.
Knowledge, Skills, Abilities and/or Competencies
Self‑motivated and enthusiastic personality possessing exceptional customer service skills.
Detail oriented, well‑organized, and have excellent multi‑tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills.
Committed to always be professional and courteous when dealing with clients and patients.
Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi‑line phone and Microsoft Word and Excel.
Physical Demands
Repetitive motions and actions
Long periods of standing or sitting
Pick up/carry 40 lbs.
Typing on a keyboard and viewing a computer screen for extended periods of time
Remember extensive details
Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of checkout.
Contact Information Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
krista.mitchell@uga.edu
Recruitment Contact Phone:
706‑542‑4459
Applicant Documents Required Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents
Any additional supporting materials
#J-18808-Ljbffr