Inside Higher Ed
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Inside Higher Ed, Boston, Massachusetts, us, 02298
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Inside Higher Ed is seeking a Computer Support Specialist III to provide end-to-end technology support at the Boston University Medical Campus. The role focuses on client experience, platform expertise, and collaboration with faculty, staff and researchers.
Responsibilities
Advocate for client technology needs and participate in multiple service, platform or project teams.
Act as an application administrator or backup for multiple services and provide expert level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Deliver outstanding support through collaboration with students, faculty, staff and researchers to update and improve business processes using IT solutions.
May require on-call and evening, weekend and/or holiday hours.
Qualifications
3+ years of experience in a related technology environment.
Bachelor’s Degree in a related field preferred.
Experience supporting environments on both Windows and macOS platforms.
Proficiency with ITSM ticketing, remote assistance, asset management, imaging, patching, backup, endpoint protection and encryption solutions.
Valid driver’s license.
Benefits Time off, paid intersession break, 13 paid holidays, retirement plan, tuition assistance, learning events and more.
Equal Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, age, disability, sexual orientation, gender identity, veteran status or other protected categories. We are a VEVRAA Federal Contractor and committed to equal employment opportunity, diversity, equity, inclusion and accessibility.
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Responsibilities
Advocate for client technology needs and participate in multiple service, platform or project teams.
Act as an application administrator or backup for multiple services and provide expert level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Deliver outstanding support through collaboration with students, faculty, staff and researchers to update and improve business processes using IT solutions.
May require on-call and evening, weekend and/or holiday hours.
Qualifications
3+ years of experience in a related technology environment.
Bachelor’s Degree in a related field preferred.
Experience supporting environments on both Windows and macOS platforms.
Proficiency with ITSM ticketing, remote assistance, asset management, imaging, patching, backup, endpoint protection and encryption solutions.
Valid driver’s license.
Benefits Time off, paid intersession break, 13 paid holidays, retirement plan, tuition assistance, learning events and more.
Equal Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, age, disability, sexual orientation, gender identity, veteran status or other protected categories. We are a VEVRAA Federal Contractor and committed to equal employment opportunity, diversity, equity, inclusion and accessibility.
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