ApTask
Senior Field Service Tech – Commercial Printers
ApTask, San Jose, California, United States, 95199
Job Title
Field Service Technician III – Copiers & Printers (Digital Imaging Equipment)
Field Service Technician I – Copiers & Printers (Digital Imaging Equipment)
Location & Salary Livermore, CA – $70,000.00-$75,000.00 (posted 1 month ago)
San Jose, CA – $109,600.00-$150,700.00 (posted 1 day ago)
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries IT Services and IT Consulting
Duties and Responsibilities
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost-effective repair / resolution to minimize customer downtime
Skills and Qualifications
Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Referrals increase your chances of interviewing at ApTask by 2x.
#J-18808-Ljbffr
Field Service Technician III – Copiers & Printers (Digital Imaging Equipment)
Field Service Technician I – Copiers & Printers (Digital Imaging Equipment)
Location & Salary Livermore, CA – $70,000.00-$75,000.00 (posted 1 month ago)
San Jose, CA – $109,600.00-$150,700.00 (posted 1 day ago)
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries IT Services and IT Consulting
Duties and Responsibilities
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost-effective repair / resolution to minimize customer downtime
Skills and Qualifications
Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Referrals increase your chances of interviewing at ApTask by 2x.
#J-18808-Ljbffr