ActioNet, Inc.
Position Overview
This role provides Tier 2 support for macOS devices, applications, and peripherals in an enterprise environment. The specialist troubleshoots system issues, assists with configuration and maintenance, supports end users, ensures integration with enterprise services, and escalates complex problems as needed.
Location & Salary On‑site in Washington, DC. Salary: $50‑75K.
Responsibilities
Perform macOS troubleshooting for hardware, software, and connectivity issues.
Support Apple‑based applications, system updates, and user configurations.
Assist with device provisioning, imaging, and deployment using MDM tools.
Manage user accounts, permissions, and profiles in enterprise environments.
Document incidents, resolutions, and procedures in the ticketing system.
Support integration with enterprise services such as VPN, email, and printers.
Provide customer service and end‑user training as needed.
Escalate unresolved issues to senior staff or Tier 3 support.
Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.
Troubleshoot basic networking issues including WLAN and VPN.
Use enterprise ticketing systems such as ServiceNow to manage work.
Follow established procedures and escalate issues appropriately.
Utilize MDM tools (Jamf, Intune) when applicable.
Support Apple Business Manager (ABM) processes.
Apply knowledge of Active Directory or SSO integration with Mac systems.
Preferred Qualifications
ITIL Foundation Certification or equivalent service delivery training.
CompTIA A+, Network+, or Microsoft certifications (MD‑100/MD‑101).
Experience supporting cloud‑based productivity and collaboration tools such as Microsoft Teams and Zoom.
Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
EEO Statement ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Location & Salary On‑site in Washington, DC. Salary: $50‑75K.
Responsibilities
Perform macOS troubleshooting for hardware, software, and connectivity issues.
Support Apple‑based applications, system updates, and user configurations.
Assist with device provisioning, imaging, and deployment using MDM tools.
Manage user accounts, permissions, and profiles in enterprise environments.
Document incidents, resolutions, and procedures in the ticketing system.
Support integration with enterprise services such as VPN, email, and printers.
Provide customer service and end‑user training as needed.
Escalate unresolved issues to senior staff or Tier 3 support.
Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.
Troubleshoot basic networking issues including WLAN and VPN.
Use enterprise ticketing systems such as ServiceNow to manage work.
Follow established procedures and escalate issues appropriately.
Utilize MDM tools (Jamf, Intune) when applicable.
Support Apple Business Manager (ABM) processes.
Apply knowledge of Active Directory or SSO integration with Mac systems.
Preferred Qualifications
ITIL Foundation Certification or equivalent service delivery training.
CompTIA A+, Network+, or Microsoft certifications (MD‑100/MD‑101).
Experience supporting cloud‑based productivity and collaboration tools such as Microsoft Teams and Zoom.
Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
EEO Statement ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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