Tier 2 - Jr. MAC Specialist

Position Overview

This role provides Tier 2 support for macOS devices, applications, and peripherals in an enterprise environment. The specialist troubleshoots system issues, assists with configuration and maintenance, supports end users, ensures integration with enterprise services, and escalates complex problems as needed.

Location & Salary

On‑site in Washington, DC. Salary: $50‑75K.

Responsibilities

• Perform macOS troubleshooting for hardware, software, and connectivity issues.
• Support Apple‑based applications, system updates, and user configurations.
• Assist with device provisioning, imaging, and deployment using MDM tools.
• Manage user accounts, permissions, and profiles in enterprise environments.
• Document incidents, resolutions, and procedures in the ticketing system.
• Support integration with enterprise services such as VPN, email, and printers.
• Provide customer service and end‑user training as needed.
• Escalate unresolved issues to senior staff or Tier 3 support.
• Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.
• Troubleshoot basic networking issues including WLAN and VPN.
• Use enterprise ticketing systems such as ServiceNow to manage work.
• Follow established procedures and escalate issues appropriately.
• Utilize MDM tools (Jamf, Intune) when applicable.
• Support Apple Business Manager (ABM) processes.
• Apply knowledge of Active Directory or SSO integration with Mac systems.

Preferred Qualifications

• ITIL Foundation Certification or equivalent service delivery training.
• CompTIA A+, Network+, or Microsoft certifications (MD‑100/MD‑101).
• Experience supporting cloud‑based productivity and collaboration tools such as Microsoft Teams and Zoom.
• Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
• Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

EEO Statement

ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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