Frank Darling - We're Hiring!
Sales Operations Specialist
Frank Darling - We're Hiring!, Washington, District of Columbia, us, 20022
Gemologist | Jewelry Designer | Sales Team Leader
Frank Darling is an online female‑founded fine jewellery brand that creates custom engagement rings, wedding bands and a range of fine jewellery, making these pieces more accessible than ever. The company has been showcased in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and several other publications for its design, sustainability, and modern approach to bridal fashion.
Key Duties and Responsibilities: Customer Facing
Facilitate pick‑ups and drop‑offs
Field walk‑ins if no sales designer is available
Open and answer the door
Greeting customers
Offering beverage and seating customers
Contacting late‑appointments
Showroom Organization
Manage packaging supplies, office supplies, and snacks
Manage showroom music
Manage the local inbox on chat platform
Keep showroom clean and organized
Creating repair/resize/remake job envelopes
Creating envelopes for selected stones after appointments
Operations
Open and set up studio each morning
Handle all inbound and outbound diamond shipments
Printing and bag assembly
Main liaison for Gemology Team for shipments
Pick up and drop off packages from FedEx as needed
Liaison with Client Care Team regarding last‑minute pick‑ups / ships
Partnering with Manager to handle any extraneous tasks
Communicate with building manager to resolve issues
Requirements and Experience:
Strong knowledge of fine jewellery styles and trends
A keen eye for detail and a high level of empathy and professionalism
Ability to work proactively and think creatively to solve problems as they arise
Solid organisational skills
Ability to multitask and juggle many client requests at once
1 or more years of jewellery experience preferred
Extremely detail‑oriented
Ability to read diamond laser inscriptions using jeweller’s loupe
Technologically adept
Able to lift up to 15 pounds when required
Full‑time, on‑site role located in Washington, DC.
Office hours: 9 AM to 5 PM.
Compensation and Benefits
Equity Compensation – every Frank Darling team member receives a stock option package.
Insurance – medical, dental, and vision insurance starts on the first day of the second month.
401(k) – optional 401(k) program.
Paid Time Off – unlimited flexible paid time off policy.
Employee Discounts – generous discount program for you, your friends, and your family.
#J-18808-Ljbffr
Key Duties and Responsibilities: Customer Facing
Facilitate pick‑ups and drop‑offs
Field walk‑ins if no sales designer is available
Open and answer the door
Greeting customers
Offering beverage and seating customers
Contacting late‑appointments
Showroom Organization
Manage packaging supplies, office supplies, and snacks
Manage showroom music
Manage the local inbox on chat platform
Keep showroom clean and organized
Creating repair/resize/remake job envelopes
Creating envelopes for selected stones after appointments
Operations
Open and set up studio each morning
Handle all inbound and outbound diamond shipments
Printing and bag assembly
Main liaison for Gemology Team for shipments
Pick up and drop off packages from FedEx as needed
Liaison with Client Care Team regarding last‑minute pick‑ups / ships
Partnering with Manager to handle any extraneous tasks
Communicate with building manager to resolve issues
Requirements and Experience:
Strong knowledge of fine jewellery styles and trends
A keen eye for detail and a high level of empathy and professionalism
Ability to work proactively and think creatively to solve problems as they arise
Solid organisational skills
Ability to multitask and juggle many client requests at once
1 or more years of jewellery experience preferred
Extremely detail‑oriented
Ability to read diamond laser inscriptions using jeweller’s loupe
Technologically adept
Able to lift up to 15 pounds when required
Full‑time, on‑site role located in Washington, DC.
Office hours: 9 AM to 5 PM.
Compensation and Benefits
Equity Compensation – every Frank Darling team member receives a stock option package.
Insurance – medical, dental, and vision insurance starts on the first day of the second month.
401(k) – optional 401(k) program.
Paid Time Off – unlimited flexible paid time off policy.
Employee Discounts – generous discount program for you, your friends, and your family.
#J-18808-Ljbffr