KYNAH
Virtual Bridal & Occasionwear Sales Specialist (Remote)
KYNAH, Santa Monica, California, United States, 90403
Virtual Bridal & Occasionwear Sales Specialist (Remote)
KYNAH is a Los Angeles–based luxury bridal and occasionwear brand redefining modern South Asian fashion. With a global customer base and a commitment to craftsmanship, KYNAH has become the destination for modern brides seeking elevated, culturally-rooted design.
As our LA Atelier transitions to a Fri–Sun schedule, we are expanding our virtual sales presence to ensure every bride receives exceptional, high-touch support throughout the week.
Role Overview The Virtual Bridal & Occasionwear Sales Specialist is a hybrid Sales + Customer Service role focused on converting leads, nurturing warm prospects, resolving inbound inquiries, and delivering an elevated luxury experience.
This role requires someone who is:
A natural leader in communication, client guidance, and upholding KYNAH’s standards
Highly self‑motivated and proactive — someone who takes ownership and drives results without needing constant oversight
Organized, empathetic, and deeply invested in helping brides through one of the most meaningful decisions of their lives
You will work with brides who visited the store but did not finalize, as well as clients reaching out virtually via email, WhatsApp, or appointment. You will also support inbound support tickets and assist the Customer Service team as needed.
Key Responsibilities
Own and lead the follow‑up pipeline for all unconverted in‑store clients, driving strong weekday conversion
Independently manage all virtual inquiries via email, WhatsApp, Instagram, and booked appointments
Conduct personalized virtual styling sessions, guiding clients through silhouettes, designers, timelines, and pricing
Create and send custom quotes, invoices, and manual orders
Track and meet personal weekly and monthly sales goals
Demonstrate leadership through strong product expertise, confidence, and consultative selling
Work through inbound customer service tickets ensuring fast, accurate, compassionate responses
Support the CS team during high‑volume periods, assisting with order updates, tracking, sizing questions, and general inquiries
Troubleshoot issues around timelines, production, alterations, and order modifications
Ensure brand tone is upheld across all communication: warm, informed, and solution‑oriented
Cross‑Functional Coordination
Communicate clearly with Production to ensure all customer details, measurements, and custom notes are accurate
Flag concerns early and help resolve issues collaboratively
Keep internal systems updated with appointment notes, follow‑up reminders, and customer progress
Work with production to handle any post‑production disputes with your customers and ensure their happiness and satisfaction
Merchandising & Trend Knowledge
Become an expert on all designers, trend, customizations and availabilities of KYNAH
Stay current with Indian fashion trends, silhouettes, designers, and what drives conversion
Confidently recommend pieces based on event, body type, timeline, budget, and client style
General Responsibilities
Manage a high‑touch pipeline of multiple brides and clients at once
Operate with a “hustle mindset” — proactively moving clients down the funnel, not waiting on responses
Deliver a seamless, luxury‑level experience at every touchpoint
Ideal Candidate
A natural leader who elevates client interactions and sets a high bar for service
Highly self‑motivated, driven, and proactive
Sales‑focused, competitive, and energized by hitting (and surpassing) goals
Experienced in bridal, luxury fashion, or high‑touch client service
Exceptional written and verbal communicator
Able to handle a high volume of clients with organization and grace
Passionate about South Asian fashion and supporting brides during key milestones
Calm, empathetic, and solution‑oriented
Tech‑savvy (Shopify, Gladly, WhatsApp Business, Zoom, etc.)
Thrives in a fast‑paced environment and takes ownership of results
Compensation
Commission on personal sales + performance bonuses
Employee discounts and other KYNAH perks
Weekly & monthly sales closed
Conversion rate of in‑store clients
Accuracy of production handoff
Pipeline management and follow‑up discipline
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Retail
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As our LA Atelier transitions to a Fri–Sun schedule, we are expanding our virtual sales presence to ensure every bride receives exceptional, high-touch support throughout the week.
Role Overview The Virtual Bridal & Occasionwear Sales Specialist is a hybrid Sales + Customer Service role focused on converting leads, nurturing warm prospects, resolving inbound inquiries, and delivering an elevated luxury experience.
This role requires someone who is:
A natural leader in communication, client guidance, and upholding KYNAH’s standards
Highly self‑motivated and proactive — someone who takes ownership and drives results without needing constant oversight
Organized, empathetic, and deeply invested in helping brides through one of the most meaningful decisions of their lives
You will work with brides who visited the store but did not finalize, as well as clients reaching out virtually via email, WhatsApp, or appointment. You will also support inbound support tickets and assist the Customer Service team as needed.
Key Responsibilities
Own and lead the follow‑up pipeline for all unconverted in‑store clients, driving strong weekday conversion
Independently manage all virtual inquiries via email, WhatsApp, Instagram, and booked appointments
Conduct personalized virtual styling sessions, guiding clients through silhouettes, designers, timelines, and pricing
Create and send custom quotes, invoices, and manual orders
Track and meet personal weekly and monthly sales goals
Demonstrate leadership through strong product expertise, confidence, and consultative selling
Work through inbound customer service tickets ensuring fast, accurate, compassionate responses
Support the CS team during high‑volume periods, assisting with order updates, tracking, sizing questions, and general inquiries
Troubleshoot issues around timelines, production, alterations, and order modifications
Ensure brand tone is upheld across all communication: warm, informed, and solution‑oriented
Cross‑Functional Coordination
Communicate clearly with Production to ensure all customer details, measurements, and custom notes are accurate
Flag concerns early and help resolve issues collaboratively
Keep internal systems updated with appointment notes, follow‑up reminders, and customer progress
Work with production to handle any post‑production disputes with your customers and ensure their happiness and satisfaction
Merchandising & Trend Knowledge
Become an expert on all designers, trend, customizations and availabilities of KYNAH
Stay current with Indian fashion trends, silhouettes, designers, and what drives conversion
Confidently recommend pieces based on event, body type, timeline, budget, and client style
General Responsibilities
Manage a high‑touch pipeline of multiple brides and clients at once
Operate with a “hustle mindset” — proactively moving clients down the funnel, not waiting on responses
Deliver a seamless, luxury‑level experience at every touchpoint
Ideal Candidate
A natural leader who elevates client interactions and sets a high bar for service
Highly self‑motivated, driven, and proactive
Sales‑focused, competitive, and energized by hitting (and surpassing) goals
Experienced in bridal, luxury fashion, or high‑touch client service
Exceptional written and verbal communicator
Able to handle a high volume of clients with organization and grace
Passionate about South Asian fashion and supporting brides during key milestones
Calm, empathetic, and solution‑oriented
Tech‑savvy (Shopify, Gladly, WhatsApp Business, Zoom, etc.)
Thrives in a fast‑paced environment and takes ownership of results
Compensation
Commission on personal sales + performance bonuses
Employee discounts and other KYNAH perks
Weekly & monthly sales closed
Conversion rate of in‑store clients
Accuracy of production handoff
Pipeline management and follow‑up discipline
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Retail
#J-18808-Ljbffr