ALTEN
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us to build an exceptional experience for yourself and a better working world for all.
Audio Visual Responsibilities
Microsoft Surface Hubs – Configure surface hub settings, including display, audio, and network configurations; reset or reconfigure the device when necessary.
Crestron – Diagnose and resolve network connectivity, audio, and video issues for Crestron devices, both wired and wireless.
Microsoft Teams Rooms – Troubleshoot connectivity, UI, and meeting control issues; ensure proper network and display performance.
Additional technologies – Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors, kiosks).
Technical Responsibilities
Provide support to all customers within coverage locations (on‑site, client engagements, or off‑site).
Troubleshoot PC, Mac, application, AV, and network connectivity issues.
Manage ServiceNow tickets, prioritizing according to SLAs.
Support Microsoft Windows and macOS operating systems.
Maintain working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365.
Handle asset management: shipping, receiving, tracking, and disposal of hardware assets.
Provide printer support (installation, configuration, relocation, troubleshooting).
Support events and meetings, both on‑site and off‑site.
Occasional travel to support other EY locations, client sites, or events.
Provide remote‑hands support under guidance from the network operations team.
Deliver VIP/White‑Glove support.
Occasional after‑hour support may be required.
Interpersonal Skills
Outstanding customer service skills.
Excellent communication skills.
Team‑oriented mindset.
Self‑motivated, organized, detail‑oriented, and able to multi‑task.
Desire to learn and build a unique career.
Experience Requirements
2+ years of on‑site technical support experience, or a degree in a related discipline.
EY exists to build a better working world, helping to create long‑term value for clients, people, and society. EY is an equal‑opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year (US)
America’s Greatest Workplaces for Diversity 2023 by Newsweek
#J-18808-Ljbffr
Audio Visual Responsibilities
Microsoft Surface Hubs – Configure surface hub settings, including display, audio, and network configurations; reset or reconfigure the device when necessary.
Crestron – Diagnose and resolve network connectivity, audio, and video issues for Crestron devices, both wired and wireless.
Microsoft Teams Rooms – Troubleshoot connectivity, UI, and meeting control issues; ensure proper network and display performance.
Additional technologies – Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors, kiosks).
Technical Responsibilities
Provide support to all customers within coverage locations (on‑site, client engagements, or off‑site).
Troubleshoot PC, Mac, application, AV, and network connectivity issues.
Manage ServiceNow tickets, prioritizing according to SLAs.
Support Microsoft Windows and macOS operating systems.
Maintain working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365.
Handle asset management: shipping, receiving, tracking, and disposal of hardware assets.
Provide printer support (installation, configuration, relocation, troubleshooting).
Support events and meetings, both on‑site and off‑site.
Occasional travel to support other EY locations, client sites, or events.
Provide remote‑hands support under guidance from the network operations team.
Deliver VIP/White‑Glove support.
Occasional after‑hour support may be required.
Interpersonal Skills
Outstanding customer service skills.
Excellent communication skills.
Team‑oriented mindset.
Self‑motivated, organized, detail‑oriented, and able to multi‑task.
Desire to learn and build a unique career.
Experience Requirements
2+ years of on‑site technical support experience, or a degree in a related discipline.
EY exists to build a better working world, helping to create long‑term value for clients, people, and society. EY is an equal‑opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year (US)
America’s Greatest Workplaces for Diversity 2023 by Newsweek
#J-18808-Ljbffr