Five-Star AudioVisual
Director, Operations - Corporate, Naperville, IL (01)
Five-Star AudioVisual, Naperville, Illinois, United States, 60564
Director, Operations - Corporate, Naperville, IL (01)
– Five-Star AudioVisual
Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests. For nearly three decades, Five‑Star has remained at the forefront of innovation, combining cutting‑edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.
Why Join the Five‑Star Team? At Five‑Star, our success is built on long‑term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry; valuing every team member as an essential part of delivering extraordinary experiences.
Reports To Chief Operating Officer
Essential Duties and Responsibilities
Maintain an appropriate level of public relations with employees, clientele and hotel staff
Communicate effectively with the hotels’ staff and with the Director of Audiovisual
Achieve budgeted rentals and maximum profitability
Maintain existing programs and develop new concepts that ensure the highest possible level of quality equipment and service excellence
Maintain knowledge of local competition, resources, and general industry trends and innovations
Implement and support operating policies and procedures
Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates
Provide appropriate staffing to meet corporate objectives
Coordinate internal training and development programs that foster promotion within the company
Maintain updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction, and all forms of audiovisual productions and equipment currently practiced by Five‑Star AudioVisual
Maintain a current and secure inventory at location
Maintain an ambitious, hard‑working, professional development of self and subordinates
Other Duties
Other related duties as required or assigned
Qualifications
Have the ability to effectively deal with people in a corporate environment
Have the ability to be familiar with all office procedures as practiced by the company
Have the ability to operate the business computer system
Have the ability to make intelligent on‑the‑spot decisions pertaining to day‑to‑day operations
Have the ability to work under pressure
Experience Required
Minimum of 3 years experience in the audiovisual industry
Advanced knowledge and experience with audiovisual setups and strikes
Exceptional customer service or hospitality experience required
Valid Driver’s License and a clean driving record are required to operate company vehicle
Certification in audiovisual technology or related courses (preferred)
Required Technical Skills (Minimum)
Audio – microphones, speakers, sound systems, channel mixers, etc.
Video – LCD, LED, projectors, screens, monitors, etc.
Lighting – GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
Computers – Advanced knowledge on PC and Mac software
Full‑Time Benefits
401(k) with matching
Roth 401(k) with matching
Medical, Dental, and Vision Insurance
Health savings account
Life insurance
Paid sick time
Vacation time
Company paid holidays
#J-18808-Ljbffr
– Five-Star AudioVisual
Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests. For nearly three decades, Five‑Star has remained at the forefront of innovation, combining cutting‑edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.
Why Join the Five‑Star Team? At Five‑Star, our success is built on long‑term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry; valuing every team member as an essential part of delivering extraordinary experiences.
Reports To Chief Operating Officer
Essential Duties and Responsibilities
Maintain an appropriate level of public relations with employees, clientele and hotel staff
Communicate effectively with the hotels’ staff and with the Director of Audiovisual
Achieve budgeted rentals and maximum profitability
Maintain existing programs and develop new concepts that ensure the highest possible level of quality equipment and service excellence
Maintain knowledge of local competition, resources, and general industry trends and innovations
Implement and support operating policies and procedures
Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates
Provide appropriate staffing to meet corporate objectives
Coordinate internal training and development programs that foster promotion within the company
Maintain updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction, and all forms of audiovisual productions and equipment currently practiced by Five‑Star AudioVisual
Maintain a current and secure inventory at location
Maintain an ambitious, hard‑working, professional development of self and subordinates
Other Duties
Other related duties as required or assigned
Qualifications
Have the ability to effectively deal with people in a corporate environment
Have the ability to be familiar with all office procedures as practiced by the company
Have the ability to operate the business computer system
Have the ability to make intelligent on‑the‑spot decisions pertaining to day‑to‑day operations
Have the ability to work under pressure
Experience Required
Minimum of 3 years experience in the audiovisual industry
Advanced knowledge and experience with audiovisual setups and strikes
Exceptional customer service or hospitality experience required
Valid Driver’s License and a clean driving record are required to operate company vehicle
Certification in audiovisual technology or related courses (preferred)
Required Technical Skills (Minimum)
Audio – microphones, speakers, sound systems, channel mixers, etc.
Video – LCD, LED, projectors, screens, monitors, etc.
Lighting – GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
Computers – Advanced knowledge on PC and Mac software
Full‑Time Benefits
401(k) with matching
Roth 401(k) with matching
Medical, Dental, and Vision Insurance
Health savings account
Life insurance
Paid sick time
Vacation time
Company paid holidays
#J-18808-Ljbffr