GE Vernova
Senior Services Manager - Customer Service Management
GE Vernova, Boston, Massachusetts, us, 02298
Senior Services Manager - Customer Service Management
GE Vernova
Overview All resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Responsibilities
Act as the single point of contact for timely and satisfactory resolution of customer concerns within the assigned region, product, or coverage area.
Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations.
Provide ongoing technical and business support to assigned customers in the designated geographic region.
Influence the development of strategy for the area of responsibility, including control of resources and policy formulation.
Interpret simple internal and external business challenges and recommend best practices to improve products, processes, or services.
Use high judgment to make decisions and handle complex tasks or problems in operational, product management, manufacturing, technology, or engineering contexts.
Lead functional teams or projects with minimal resource requirements, risk, or complexity.
Communicate difficult concepts and may influence others' options on particular topics.
Required Qualifications
Bachelor’s Degree from an accredited University or College (or a High School Diploma / GED with an additional 4 years of experience in the power generation industry, or an associate degree with 2 years of experience in the power generation industry).
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.
Eligibility Requirements
Willingness and ability to travel less than 25% of the time – this “transactional” role services the Mid West US States & Canada inclusive of Eastern Canada (The Maritimes).
Qualified candidate can be located within 1-2 states from our primary location.
Desired Characteristics
Power Plant Operational/Outage and Project Management Experience.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute program.
Benefits GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
Relocation Assistance Provided Yes
Remote location This is a remote position
Application Deadline January 30, 2026
EEO Statement GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
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Overview All resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Responsibilities
Act as the single point of contact for timely and satisfactory resolution of customer concerns within the assigned region, product, or coverage area.
Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations.
Provide ongoing technical and business support to assigned customers in the designated geographic region.
Influence the development of strategy for the area of responsibility, including control of resources and policy formulation.
Interpret simple internal and external business challenges and recommend best practices to improve products, processes, or services.
Use high judgment to make decisions and handle complex tasks or problems in operational, product management, manufacturing, technology, or engineering contexts.
Lead functional teams or projects with minimal resource requirements, risk, or complexity.
Communicate difficult concepts and may influence others' options on particular topics.
Required Qualifications
Bachelor’s Degree from an accredited University or College (or a High School Diploma / GED with an additional 4 years of experience in the power generation industry, or an associate degree with 2 years of experience in the power generation industry).
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.
Eligibility Requirements
Willingness and ability to travel less than 25% of the time – this “transactional” role services the Mid West US States & Canada inclusive of Eastern Canada (The Maritimes).
Qualified candidate can be located within 1-2 states from our primary location.
Desired Characteristics
Power Plant Operational/Outage and Project Management Experience.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute program.
Benefits GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
Relocation Assistance Provided Yes
Remote location This is a remote position
Application Deadline January 30, 2026
EEO Statement GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
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