Kaiser Permanente
Operations Manager I, Mental Health Wellness Clinic
Kaiser Permanente, San Francisco, California, United States, 94199
Operations Manager I, Mental Health Wellness Clinic
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Operations Manager I, Mental Health Wellness Clinic
role at
Kaiser Permanente
Job Summary Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items and supports compliance with timelines and financial commitments. Designs ad‑hoc reports to meet specific client needs and translates data into operational initiatives. Manages human resources, including orientation, education, disciplinary procedures, and training and development. Designs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Assists in budget management and payroll administration. Ensures standardized care delivery by managing complex work streams and implementing strategic initiatives. Utilizes data analysis to align strategies and develop plans. Monitors and manages resources to ensure efficient assignment and utilization. Leads multidisciplinary clinical teams and implements emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Aligns performance metrics with strategic department initiatives.
Essential Responsibilities
Provides developmental opportunities for others; builds collaborative, cross‑functional relationships.
Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
Fosters open dialogue among team members, engages, motivates, and promotes collaboration within and across teams.
Delegates tasks and decisions appropriately; provides support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
Aligns team efforts; builds accountability for measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress.
Fosters development of work plans to meet business priorities and deadlines; obtains and distributes resources.
Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Manages ambulatory operations to support patient care by driving implementation of action items and supporting compliance with timelines and financial commitments; provides feedback on standard reports and identifies ad‑hoc reporting needs; reviews data and translates reports into short‑term operational initiatives.
Manages human resources activities related to recruitment, standardized procedures, and employee management.
Designs survey and compliance readiness activities, including mock rounds and mitigation of issues; prepares audit documentation and reports.
Assists in developing and managing department budget, expenditures, and payroll.
Ensures standardized care delivery by developing strategic partnerships with physicians and subject‑matter experts; manages complex work streams and strategic initiatives.
Utilizes data and analysis for strategic alignment and plan implementation.
Proactively monitors daily operational activities involving patient care.
Manages resources in clinical areas for appropriate assignment and utilization.
Manages multidisciplinary ambulatory teams; implements emergency preparedness programs; ensures plans are current and staff are trained.
Leads project teams, initiatives, and monitors implementation and delivery of objectives.
Manages improvements by defining issues, developing goals and priorities for strategic projects, applying structured root‑cause analysis, and implementing solutions.
Ensures performance metrics for improvement projects are tied to strategic department initiatives.
Minimum Qualifications
Minimum two (2) years of experience in a leadership role with or without direct reports.
Minimum two (2) years of customer or member/patient service experience.
Bachelor’s degree in a business, nursing, health care, or directly related field AND a minimum of three (3) years of experience in business operations, clinical health care, or a directly related field OR a minimum of six (6) years of experience in business operations, clinical health care, or a directly related field.
Additional Requirements
Knowledge, Skills, and Abilities: Change Management; Confidentiality; Human Resources Systems; Conflict Resolution; Stakeholder Management; Microsoft Office; Training; Legal and Regulatory Requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Operations Manager I, Mental Health Wellness Clinic
role at
Kaiser Permanente
Job Summary Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items and supports compliance with timelines and financial commitments. Designs ad‑hoc reports to meet specific client needs and translates data into operational initiatives. Manages human resources, including orientation, education, disciplinary procedures, and training and development. Designs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Assists in budget management and payroll administration. Ensures standardized care delivery by managing complex work streams and implementing strategic initiatives. Utilizes data analysis to align strategies and develop plans. Monitors and manages resources to ensure efficient assignment and utilization. Leads multidisciplinary clinical teams and implements emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Aligns performance metrics with strategic department initiatives.
Essential Responsibilities
Provides developmental opportunities for others; builds collaborative, cross‑functional relationships.
Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
Fosters open dialogue among team members, engages, motivates, and promotes collaboration within and across teams.
Delegates tasks and decisions appropriately; provides support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
Aligns team efforts; builds accountability for measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress.
Fosters development of work plans to meet business priorities and deadlines; obtains and distributes resources.
Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Manages ambulatory operations to support patient care by driving implementation of action items and supporting compliance with timelines and financial commitments; provides feedback on standard reports and identifies ad‑hoc reporting needs; reviews data and translates reports into short‑term operational initiatives.
Manages human resources activities related to recruitment, standardized procedures, and employee management.
Designs survey and compliance readiness activities, including mock rounds and mitigation of issues; prepares audit documentation and reports.
Assists in developing and managing department budget, expenditures, and payroll.
Ensures standardized care delivery by developing strategic partnerships with physicians and subject‑matter experts; manages complex work streams and strategic initiatives.
Utilizes data and analysis for strategic alignment and plan implementation.
Proactively monitors daily operational activities involving patient care.
Manages resources in clinical areas for appropriate assignment and utilization.
Manages multidisciplinary ambulatory teams; implements emergency preparedness programs; ensures plans are current and staff are trained.
Leads project teams, initiatives, and monitors implementation and delivery of objectives.
Manages improvements by defining issues, developing goals and priorities for strategic projects, applying structured root‑cause analysis, and implementing solutions.
Ensures performance metrics for improvement projects are tied to strategic department initiatives.
Minimum Qualifications
Minimum two (2) years of experience in a leadership role with or without direct reports.
Minimum two (2) years of customer or member/patient service experience.
Bachelor’s degree in a business, nursing, health care, or directly related field AND a minimum of three (3) years of experience in business operations, clinical health care, or a directly related field OR a minimum of six (6) years of experience in business operations, clinical health care, or a directly related field.
Additional Requirements
Knowledge, Skills, and Abilities: Change Management; Confidentiality; Human Resources Systems; Conflict Resolution; Stakeholder Management; Microsoft Office; Training; Legal and Regulatory Requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr