ServiceTitan
Employer Industry: Landscaping Solutions
Why consider this job opportunity
Salary up to $222,700
Opportunity for career advancement and growth within the organization
Flexible time off with ample learning and development opportunities
Holistic health and wellness benefits including company-paid medical, dental, and vision
Support for Titans at all stages of life, including parental leave and fertility services
Recognition programs to reward great work, such as Bonusly and peer-nominated awards
What to Expect (Job Responsibilities)
Own all Success team performance metrics, focusing on customer success and satisfaction
Develop scalable processes for account planning, customer segmentation, and engagement
Serve as a senior escalation sponsor, resolving issues in partnership with customers’ executive teams
Define the long-term vision for Customer Success and establish strategies to drive customer outcomes
Build and mentor a high-performing Success organization, fostering a culture of trust and accountability
What is Required (Qualifications)
10+ years of experience in post-sales functions such as Customer Success or Account Management
Proven ability to lead multi-layered Success organizations delivering qualitative and quantitative outcomes
Deep understanding of recurring-revenue business models and customer value drivers
Experience defining and operating against measurable KPIs with a process-oriented approach
High standards for accountability and performance within teams
How to Stand Out (Preferred Qualifications)
Experience in a leadership role within a customer-facing organization
Proven track record of driving customer retention and expansion
Ability to inspire and influence across various levels of the organization
Strong analytical skills and a bias for action in decision-making
Knowledge of the landscaping or related industries
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $222,700
Opportunity for career advancement and growth within the organization
Flexible time off with ample learning and development opportunities
Holistic health and wellness benefits including company-paid medical, dental, and vision
Support for Titans at all stages of life, including parental leave and fertility services
Recognition programs to reward great work, such as Bonusly and peer-nominated awards
What to Expect (Job Responsibilities)
Own all Success team performance metrics, focusing on customer success and satisfaction
Develop scalable processes for account planning, customer segmentation, and engagement
Serve as a senior escalation sponsor, resolving issues in partnership with customers’ executive teams
Define the long-term vision for Customer Success and establish strategies to drive customer outcomes
Build and mentor a high-performing Success organization, fostering a culture of trust and accountability
What is Required (Qualifications)
10+ years of experience in post-sales functions such as Customer Success or Account Management
Proven ability to lead multi-layered Success organizations delivering qualitative and quantitative outcomes
Deep understanding of recurring-revenue business models and customer value drivers
Experience defining and operating against measurable KPIs with a process-oriented approach
High standards for accountability and performance within teams
How to Stand Out (Preferred Qualifications)
Experience in a leadership role within a customer-facing organization
Proven track record of driving customer retention and expansion
Ability to inspire and influence across various levels of the organization
Strong analytical skills and a bias for action in decision-making
Knowledge of the landscaping or related industries
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr