Remote IT Service Desk Manager (CRM) – Secret Clearance

A management consulting firm located in Washington D.C. is seeking an IT Service Desk Manager to lead the Service Desk operations for a federal client. This full-time position requires active secret clearance and entails coordinating customer satisfaction efforts, leading service desk processes, and collaborating with multiple departments to enhance service quality. The ideal candidate will have a degree, customer service experience, and familiarity with ServiceNow. Competitive salary and benefits are offered. #J-18808-Ljbffr