Remote Service Desk Manager – CRM (Secret Clearance)

A management consulting firm is seeking a motivated Service Desk Manager to support a Federal client remotely. The role involves overseeing help desk operations, ensuring customer satisfaction, and managing ticketing processes. Key requirements include a B.S. degree, 3 years of customer service experience, and expertise in ServiceNow. A comprehensive understanding of U.S. Department of Defense IT policies and an active Secret Clearance are mandatory. This position drives client engagement and process improvements for service desk operations. #J-18808-Ljbffr