Capital One
Senior Manager, Product Management: Premium Products & Experiences
Capital One, Richmond, Virginia, United States, 23214
Job Overview
Senior Manager, Product Management: Premium Products & Experiences
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
Premium Products & Experiences creates brand‑defining offerings for Mainstreet, Upmarket, and Premium customers that drive sustainable growth for our business. Within PPX, the fast‑growing Capital One Travel team seeks to transform the way customers book travel. Our mission is to grow and develop our product into an industry‑leading travel booking platform that delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.
In this role you will sit at the forefront of Travel Growth, leading Marketing Delivery Strategy & Execution, including building an ecosystem of personalized, triggered messaging and helping us evolve our marketing toolkit to drive deeper loyalty and customer stickiness. You will serve as a lead strategist in partnering with Travel Tech to determine how we can advance our infrastructure to become even more sophisticated and efficient in delivering groundbreaking customer‑facing campaigns. You will also spearhead Travel's efforts to innovate and accelerate the operational pace at which we can launch campaigns.
Key Responsibilities and Areas of Focus Human Centered
You’ll partner closely with Business Analysts, Marketers, Horizontal Product, and Tech (across Travel and Card) to understand and influence the holistic Growth vision of the business.
You’ll convert this understanding into a coordinated and thoughtful path to evolve the suite of capabilities that underpin our shared marketing vision.
Business Focused
You’ll oversee the build and execution of complex, cross‑functional campaigns that power Travel‑related experiences that leverage our marketing infrastructure.
You’ll own and prioritize the long‑term (12‑18 months) product roadmap to deliver on business outcomes, working closely with a cross‑functional team to ensure that all the right resources are aligned and your team will be successful.
You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.
Technology Driven
You’ll have an end‑to‑end understanding of your product and how it fits into the larger ecosystem to anticipate impacts from changes in other parts of the business.
You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver, always looking to ensure you’re using the best tool for the job.
Transformational Leadership
You’ll challenge the status quo and help us chart new ways of working that position the business for more efficient, fast‑paced growth.
You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams.
You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.
Qualities We Look For
Intellectually Curious – You ask why, explore, and are not afraid to share a crazy idea or follow an email chain for weeks to find an answer. Comfortable with ambiguity and hungry to learn.
Communicator & Influencer – You can communicate complex ideas clearly regardless of your audience and rally associates to work with you.
Do‑er – You’re biased toward action, try things and sometimes fail, get around roadblocks, stay focused on goals, are well organized and able to multitask.
Passionate & Customer‑Focused – You care about growing others, bring them together around what's possible, get a thrill from building and shipping products, and can connect with external or internal customers to fully understand their needs.
Fearless – Big, undefined problems don’t scare you. You can work at a tiny crack until you’ve broken the whole nut, are comfortable saying no, and drive clarity out of ambiguity.
Learner – You have an appetite to learn new things or new technologies while exhibiting humbleness when the time comes to ask for help.
Team Player – You enjoy working with diverse people and driving the team toward a common goal, putting the team before yourself and establishing long‑lasting relationships.
What This Role Can Offer You
The opportunity for variety in work. Capital One Travel is still on our early growth journey, with a multi‑year roadmap to deliver on our business & customer goals. New challenges and new opportunities will arise as we continue to deliver new features, improve our product, and enhance our marketing strategies.
The opportunity for visibility. Working in a customer‑facing organization, Capital One Travel is a key tenant of bringing Capital One to the premium customer segment. This comes with an outsized level of executive support and the opportunity to work with senior stakeholders.
The opportunity for well‑rounded learning. The Capital One Travel team is very well rounded and has deep knowledge & expertise across product strategy, marketing & growth strategy and financial analysis. We partner closely with teams in operations, tech, design, & marketing, giving you exposure to a wide variety of disciplines and learning from some of the best in the business.
Basic Qualifications
At least 5 years of experience working in Product Management.
At least 2 years of people management experience.
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
A Master's Degree in a quantitative field or an MBA with a quantitative concentration.
Preferred Qualifications
Experience translating business strategy and analysis into consumer‑facing digital products.
Experience with leveraging data infrastructure to enable customer‑facing experiences.
Travel industry and/or marketing experience a plus.
Additional Information At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For assistance with accommodations, please contact RecruitingAccommodation@capitalone.com.
Capital One does not provide, endorse, or guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
#J-18808-Ljbffr
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
Premium Products & Experiences creates brand‑defining offerings for Mainstreet, Upmarket, and Premium customers that drive sustainable growth for our business. Within PPX, the fast‑growing Capital One Travel team seeks to transform the way customers book travel. Our mission is to grow and develop our product into an industry‑leading travel booking platform that delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.
In this role you will sit at the forefront of Travel Growth, leading Marketing Delivery Strategy & Execution, including building an ecosystem of personalized, triggered messaging and helping us evolve our marketing toolkit to drive deeper loyalty and customer stickiness. You will serve as a lead strategist in partnering with Travel Tech to determine how we can advance our infrastructure to become even more sophisticated and efficient in delivering groundbreaking customer‑facing campaigns. You will also spearhead Travel's efforts to innovate and accelerate the operational pace at which we can launch campaigns.
Key Responsibilities and Areas of Focus Human Centered
You’ll partner closely with Business Analysts, Marketers, Horizontal Product, and Tech (across Travel and Card) to understand and influence the holistic Growth vision of the business.
You’ll convert this understanding into a coordinated and thoughtful path to evolve the suite of capabilities that underpin our shared marketing vision.
Business Focused
You’ll oversee the build and execution of complex, cross‑functional campaigns that power Travel‑related experiences that leverage our marketing infrastructure.
You’ll own and prioritize the long‑term (12‑18 months) product roadmap to deliver on business outcomes, working closely with a cross‑functional team to ensure that all the right resources are aligned and your team will be successful.
You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.
Technology Driven
You’ll have an end‑to‑end understanding of your product and how it fits into the larger ecosystem to anticipate impacts from changes in other parts of the business.
You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver, always looking to ensure you’re using the best tool for the job.
Transformational Leadership
You’ll challenge the status quo and help us chart new ways of working that position the business for more efficient, fast‑paced growth.
You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams.
You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.
Qualities We Look For
Intellectually Curious – You ask why, explore, and are not afraid to share a crazy idea or follow an email chain for weeks to find an answer. Comfortable with ambiguity and hungry to learn.
Communicator & Influencer – You can communicate complex ideas clearly regardless of your audience and rally associates to work with you.
Do‑er – You’re biased toward action, try things and sometimes fail, get around roadblocks, stay focused on goals, are well organized and able to multitask.
Passionate & Customer‑Focused – You care about growing others, bring them together around what's possible, get a thrill from building and shipping products, and can connect with external or internal customers to fully understand their needs.
Fearless – Big, undefined problems don’t scare you. You can work at a tiny crack until you’ve broken the whole nut, are comfortable saying no, and drive clarity out of ambiguity.
Learner – You have an appetite to learn new things or new technologies while exhibiting humbleness when the time comes to ask for help.
Team Player – You enjoy working with diverse people and driving the team toward a common goal, putting the team before yourself and establishing long‑lasting relationships.
What This Role Can Offer You
The opportunity for variety in work. Capital One Travel is still on our early growth journey, with a multi‑year roadmap to deliver on our business & customer goals. New challenges and new opportunities will arise as we continue to deliver new features, improve our product, and enhance our marketing strategies.
The opportunity for visibility. Working in a customer‑facing organization, Capital One Travel is a key tenant of bringing Capital One to the premium customer segment. This comes with an outsized level of executive support and the opportunity to work with senior stakeholders.
The opportunity for well‑rounded learning. The Capital One Travel team is very well rounded and has deep knowledge & expertise across product strategy, marketing & growth strategy and financial analysis. We partner closely with teams in operations, tech, design, & marketing, giving you exposure to a wide variety of disciplines and learning from some of the best in the business.
Basic Qualifications
At least 5 years of experience working in Product Management.
At least 2 years of people management experience.
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
A Master's Degree in a quantitative field or an MBA with a quantitative concentration.
Preferred Qualifications
Experience translating business strategy and analysis into consumer‑facing digital products.
Experience with leveraging data infrastructure to enable customer‑facing experiences.
Travel industry and/or marketing experience a plus.
Additional Information At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For assistance with accommodations, please contact RecruitingAccommodation@capitalone.com.
Capital One does not provide, endorse, or guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
#J-18808-Ljbffr