LifeMoves
Case Manager – OSC at LifeMoves
Base Pay Range:
$25.50/hr – $38.50/hr
About LifeMoves LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives neighbors a temporary place to call home while providing intensive, customized case management through site‑based programs and community outreach.
Position Purpose LifeMoves Opportunity Services Center (OSC) provides drop‑in services for single adults including food, clothing, laundry/shower facilities, and case management. The OSC Case Manager reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check‑ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self‑sufficiency.
Key Responsibilities
Create individualized case plans grounded in each client’s strengths, outlining goals related to housing, employment, benefits, and overall stability.
Actively support clients with their housing journey, from searching and applying to preparing for long‑term housing success.
Guide clients through employment readiness, helping them build confidence, skills, and access to job opportunities.
Assist clients in applying for essential public benefits such as GA, CalFresh, and CAPI to strengthen financial stability.
Provide coaching in budgeting, life skills, and everyday routines to promote independence and self‑sufficiency.
Connect clients with medical, behavioral health, and community service providers to ensure holistic support.
Coordinate appointments, referrals, and transportation needs to reduce barriers and keep clients engaged in services.
Maintain thorough, timely, and accurate documentation in HMIS and internal databases to track progress and outcomes.
Advocate for client needs when working with partners, landlords, and employers, ensuring fair treatment and equitable access.
Offer calm, trauma‑informed crisis support and help mediate conflicts to maintain safety and stability.
Build strong partnerships with community agencies, public systems, and organizations to expand available resources.
Serve as a trusted liaison between LifeMoves and community stakeholders to support coordinated care and information sharing.
Participate fully in case conferences, training, and supervision to strengthen professional skills and uphold agency standards.
Assist with daily site operations, including facility inspections, donation coordination, and maintaining organized, safe spaces.
Lead or support workshops and group sessions that help clients develop practical skills, confidence, and community connection.
Qualifications
Associate’s Degree preferred, or High School Diploma/GED with 2‑5 years of related experience such as peer advocacy, community outreach, housing services, or homelessness services.
Comfortable using phones, messaging systems, e‑mail, Microsoft and Google Suites, and databases for administrative tasks, reporting, and outcome tracking.
Demonstrates empathy, professionalism, and respect.
Maintains emotional regulation, staying calm and supportive in stressful or crisis situations.
Uses strong de‑escalation skills when managing conflict or client distress.
Keeps documentation clear, accurate, and well‑organized.
Shows strong organizational skills, prioritization, attention to detail, and proactive follow‑through.
Advocates effectively for clients when navigating systems or accessing benefits and services.
Identifies and connects clients to housing, employment, health care, and social services.
Leverages community resources to support client needs and goals.
Applies strong research and analytical skills to track, resolve, and follow through on client needs.
Builds and maintains collaborative relationships with community partners and service providers.
Communicates clearly and works cooperatively to strengthen client support networks.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others, actively seeking opportunities to contribute at higher levels.
Performance Improvement: Sets performance goals, establishes an approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues, shares knowledge, communicates openly, and anticipates needs.
Shift Monday‑Friday 7:30 am – 4:00 pm
Travel Requirements May include small amounts of travel to training and administrative events.
Physical Demands Regularly required to talk, hear, and communicate. Frequently use hands or fingers, stand, walk, sit. May occasionally lift up to 50 pounds. Vision requirements: close vision, distance vision, and ability to adjust focus.
Compensation and Benefits This rewarding role offers a competitive annual base salary and the opportunity to participate in LifeMoves benefits package.
Equal Opportunity Employment LifeMoves is an equal‑opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Disclaimer This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodations If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685‑5880.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
#J-18808-Ljbffr
$25.50/hr – $38.50/hr
About LifeMoves LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives neighbors a temporary place to call home while providing intensive, customized case management through site‑based programs and community outreach.
Position Purpose LifeMoves Opportunity Services Center (OSC) provides drop‑in services for single adults including food, clothing, laundry/shower facilities, and case management. The OSC Case Manager reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check‑ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self‑sufficiency.
Key Responsibilities
Create individualized case plans grounded in each client’s strengths, outlining goals related to housing, employment, benefits, and overall stability.
Actively support clients with their housing journey, from searching and applying to preparing for long‑term housing success.
Guide clients through employment readiness, helping them build confidence, skills, and access to job opportunities.
Assist clients in applying for essential public benefits such as GA, CalFresh, and CAPI to strengthen financial stability.
Provide coaching in budgeting, life skills, and everyday routines to promote independence and self‑sufficiency.
Connect clients with medical, behavioral health, and community service providers to ensure holistic support.
Coordinate appointments, referrals, and transportation needs to reduce barriers and keep clients engaged in services.
Maintain thorough, timely, and accurate documentation in HMIS and internal databases to track progress and outcomes.
Advocate for client needs when working with partners, landlords, and employers, ensuring fair treatment and equitable access.
Offer calm, trauma‑informed crisis support and help mediate conflicts to maintain safety and stability.
Build strong partnerships with community agencies, public systems, and organizations to expand available resources.
Serve as a trusted liaison between LifeMoves and community stakeholders to support coordinated care and information sharing.
Participate fully in case conferences, training, and supervision to strengthen professional skills and uphold agency standards.
Assist with daily site operations, including facility inspections, donation coordination, and maintaining organized, safe spaces.
Lead or support workshops and group sessions that help clients develop practical skills, confidence, and community connection.
Qualifications
Associate’s Degree preferred, or High School Diploma/GED with 2‑5 years of related experience such as peer advocacy, community outreach, housing services, or homelessness services.
Comfortable using phones, messaging systems, e‑mail, Microsoft and Google Suites, and databases for administrative tasks, reporting, and outcome tracking.
Demonstrates empathy, professionalism, and respect.
Maintains emotional regulation, staying calm and supportive in stressful or crisis situations.
Uses strong de‑escalation skills when managing conflict or client distress.
Keeps documentation clear, accurate, and well‑organized.
Shows strong organizational skills, prioritization, attention to detail, and proactive follow‑through.
Advocates effectively for clients when navigating systems or accessing benefits and services.
Identifies and connects clients to housing, employment, health care, and social services.
Leverages community resources to support client needs and goals.
Applies strong research and analytical skills to track, resolve, and follow through on client needs.
Builds and maintains collaborative relationships with community partners and service providers.
Communicates clearly and works cooperatively to strengthen client support networks.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others, actively seeking opportunities to contribute at higher levels.
Performance Improvement: Sets performance goals, establishes an approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues, shares knowledge, communicates openly, and anticipates needs.
Shift Monday‑Friday 7:30 am – 4:00 pm
Travel Requirements May include small amounts of travel to training and administrative events.
Physical Demands Regularly required to talk, hear, and communicate. Frequently use hands or fingers, stand, walk, sit. May occasionally lift up to 50 pounds. Vision requirements: close vision, distance vision, and ability to adjust focus.
Compensation and Benefits This rewarding role offers a competitive annual base salary and the opportunity to participate in LifeMoves benefits package.
Equal Opportunity Employment LifeMoves is an equal‑opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Disclaimer This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodations If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685‑5880.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
#J-18808-Ljbffr