Zurich Insurance
UA Manager OR Sr. UA Manager, Zurich E&S
Zurich Insurance, Atlanta, Georgia, United States, 30383
UA Manager OR Sr. UA Manager, Zurich E&S
Zurich North America is hiring an experienced UA Manager or Senior UA Manager to join our Casualty Wholesale team in our Atlanta, GA office. This role will be located in our Atlanta, GA office. As a member of Zurich's Underwriting team, you will have the opportunity to fully apply and hone your leadership and strategic thinking skills. Some travel may be required to offices where the UA Associates sit.
This role will be filled at either the UA Manager or Sr. UA Manager level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.
Responsibilities
Accountable for ensuring teams meet key operational performance goals.
Assess and evaluate underwriting processes to implement agreed technical standards, controls, practices, and procedures, maintaining underwriting disciplines and identifying opportunities for improvement.
Follow up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate actions.
Perform customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
Participate in key account business relationships in person or teleconference with Underwriters.
Conduct regular performance evaluations, ensure staff meet performance standards based on key operational performance metrics, staffing models, and growth goals of the business units supported. Conduct career development conversations and create robust development plans.
Make staffing decisions concerning hiring and guide staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
Build insurance operations and underwriting skills and knowledge by participating in cross‑training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
Build strong relationships across the business and take leadership role in Underwriting team huddles and meetings.
Assist in onboarding and training new Underwriting Assistants and Underwriters.
Act as subject matter expert for initiatives aimed at continuous improvement and operational performance.
Basic Qualifications
UA Manager, Zurich E&S:
Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years’ experience in the Insurance, Underwriting or Market Facing area
High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
Knowledge of the insurance industry and the legal and regulatory environment
Sr. UA Manager, Zurich E&S:
Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
Knowledge of the insurance industry and the legal and regulatory environment
Preferred Qualifications
Bachelor’s degree
Knowledge of operational budgets
Advanced knowledge of Casualty lines of business
Advanced knowledge of the insurance industry and the legal and regulatory guidelines
People management or supervisory experience
Ability to manage and build rapport with team
Advanced skills in problem solving, relationship building, active listening, needs analysis, and win‑win negotiation
Excellent organizational, written, oral communication and presentation skills
Compensation The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the UA Manager is $74,300.00 - $121,700.00, with short‑term incentive bonus eligibility set at 10%. The proposed salary range for the Sr. UA Manager is $98,300.00 - $161,000.00, with short‑term incentive bonus eligibility set at 15%.
Benefits We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Location & Employment Details Location: Atlanta, GA (Hybrid – remote working). Schedule: Full time. Employment Sponsorship Offered: No. Employment type: Full‑time. Seniority level: Mid‑Senior level. Job function: Other. Industries: Insurance.
Equal Opportunity Statement Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code §1033.
Additional Notes Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
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This role will be filled at either the UA Manager or Sr. UA Manager level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.
Responsibilities
Accountable for ensuring teams meet key operational performance goals.
Assess and evaluate underwriting processes to implement agreed technical standards, controls, practices, and procedures, maintaining underwriting disciplines and identifying opportunities for improvement.
Follow up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate actions.
Perform customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
Participate in key account business relationships in person or teleconference with Underwriters.
Conduct regular performance evaluations, ensure staff meet performance standards based on key operational performance metrics, staffing models, and growth goals of the business units supported. Conduct career development conversations and create robust development plans.
Make staffing decisions concerning hiring and guide staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
Build insurance operations and underwriting skills and knowledge by participating in cross‑training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
Build strong relationships across the business and take leadership role in Underwriting team huddles and meetings.
Assist in onboarding and training new Underwriting Assistants and Underwriters.
Act as subject matter expert for initiatives aimed at continuous improvement and operational performance.
Basic Qualifications
UA Manager, Zurich E&S:
Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years’ experience in the Insurance, Underwriting or Market Facing area
High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
Knowledge of the insurance industry and the legal and regulatory environment
Sr. UA Manager, Zurich E&S:
Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
Knowledge of the insurance industry and the legal and regulatory environment
Preferred Qualifications
Bachelor’s degree
Knowledge of operational budgets
Advanced knowledge of Casualty lines of business
Advanced knowledge of the insurance industry and the legal and regulatory guidelines
People management or supervisory experience
Ability to manage and build rapport with team
Advanced skills in problem solving, relationship building, active listening, needs analysis, and win‑win negotiation
Excellent organizational, written, oral communication and presentation skills
Compensation The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the UA Manager is $74,300.00 - $121,700.00, with short‑term incentive bonus eligibility set at 10%. The proposed salary range for the Sr. UA Manager is $98,300.00 - $161,000.00, with short‑term incentive bonus eligibility set at 15%.
Benefits We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Location & Employment Details Location: Atlanta, GA (Hybrid – remote working). Schedule: Full time. Employment Sponsorship Offered: No. Employment type: Full‑time. Seniority level: Mid‑Senior level. Job function: Other. Industries: Insurance.
Equal Opportunity Statement Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code §1033.
Additional Notes Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
#J-18808-Ljbffr