EY
Customer Tech - Salesforce Solution Architect Manager - Tech Consulting - Open L
EY, Cleveland, Ohio, us, 44101
Customer Tech - Salesforce Solution Architect Manager - Tech Consulting - Open Location
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity This is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever‑growing demands of the digital landscape. Most of your time will be spent embedded with our clients’ team, and we’ll look to you to provide our clients with a unique business perspective on how they must continue to innovate and remain competitive in this ever‑changing industry.
Key Responsibilities
Develop solutions to complex problems and recommend policy changes.
Establish procedures that affect your immediate work area and possibly the broader business function.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Skills and Attributes for Success
Excellent oral and written communication skills, comfort leading conversations with audiences of all levels.
Ability to lead discovery meetings to identify system requirements and establish an understanding of business processes with the client.
Experience in Salesforce (SFDC) CRM and multiple end‑to‑end implementations.
Salesforce integration experience, and experience with a variety of middleware tools.
Deep experience with Salesforce, APEX APIs, APEX Triggers, VisualForce, Apex Classes, Apex Web Services, APIs, AppExchange, and Salesforce.com s‑controls.
Hands‑on experience configuring Salesforce.com, Workflow Alerts and Actions, and Approval Workflows.
Ability to lead the solutioning and design of the Salesforce platform, and identify gaps between current and future state.
Knowledge of Salesforce configuration and platform capabilities.
Work with developers to define and create specifications for any custom code or data migration requirements.
Ability to create and manage project timelines and project economics to ensure on‑time and on‑budget delivery.
Ability to identify potential risks (people and technology), develop plans for mitigation, and support the change management efforts.
Application and Tool Analysis.
Cloud Computing Architecture.
Cybersecurity and Privacy Architecture.
Complex Problem‑Solving and Critical Thinking.
Building and Managing Relationships.
Communicating With Impact.
Qualifications
A Bachelor’s degree required (4‑year degree).
Typically, no less than 4‑6 years relevant experience implementing Salesforce.com with teams of 5 or more people, and hands‑on experience with configuration and customizations.
Strong oral and written communication skills, comfort leading conversations with audiences of all levels.
Familiar with relational database concepts.
Self‑starter and able to handle multiple tasks and priorities.
Excellent communication, leadership and client development skills.
Salesforce.com certification(s).
Willingness to travel based on client need.
Ideal but Not Required
Degree emphasis in Computer Science, IT, Computer Engineering, MIS, Mathematics; Master’s degree preferred.
Certifications and prior consulting experience highly preferred.
What We Look For We are looking for individuals who are not only experts in their technical field but who also have the drive to lead, innovate, and collaborate to solve complex business challenges. You should be someone who can navigate the intricacies of both business and technology, making impactful decisions that contribute to the success of our clients and our team.
Benefits
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges and details are provided in the full job description.
Join us in a hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project, or year.
Under our flexible vacation policy, you’ll decide how much vacation you need and you’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well‑being.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call
1-800-EY-HELP3 , select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Application Process EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available online.
#J-18808-Ljbffr
Opportunity This is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever‑growing demands of the digital landscape. Most of your time will be spent embedded with our clients’ team, and we’ll look to you to provide our clients with a unique business perspective on how they must continue to innovate and remain competitive in this ever‑changing industry.
Key Responsibilities
Develop solutions to complex problems and recommend policy changes.
Establish procedures that affect your immediate work area and possibly the broader business function.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Skills and Attributes for Success
Excellent oral and written communication skills, comfort leading conversations with audiences of all levels.
Ability to lead discovery meetings to identify system requirements and establish an understanding of business processes with the client.
Experience in Salesforce (SFDC) CRM and multiple end‑to‑end implementations.
Salesforce integration experience, and experience with a variety of middleware tools.
Deep experience with Salesforce, APEX APIs, APEX Triggers, VisualForce, Apex Classes, Apex Web Services, APIs, AppExchange, and Salesforce.com s‑controls.
Hands‑on experience configuring Salesforce.com, Workflow Alerts and Actions, and Approval Workflows.
Ability to lead the solutioning and design of the Salesforce platform, and identify gaps between current and future state.
Knowledge of Salesforce configuration and platform capabilities.
Work with developers to define and create specifications for any custom code or data migration requirements.
Ability to create and manage project timelines and project economics to ensure on‑time and on‑budget delivery.
Ability to identify potential risks (people and technology), develop plans for mitigation, and support the change management efforts.
Application and Tool Analysis.
Cloud Computing Architecture.
Cybersecurity and Privacy Architecture.
Complex Problem‑Solving and Critical Thinking.
Building and Managing Relationships.
Communicating With Impact.
Qualifications
A Bachelor’s degree required (4‑year degree).
Typically, no less than 4‑6 years relevant experience implementing Salesforce.com with teams of 5 or more people, and hands‑on experience with configuration and customizations.
Strong oral and written communication skills, comfort leading conversations with audiences of all levels.
Familiar with relational database concepts.
Self‑starter and able to handle multiple tasks and priorities.
Excellent communication, leadership and client development skills.
Salesforce.com certification(s).
Willingness to travel based on client need.
Ideal but Not Required
Degree emphasis in Computer Science, IT, Computer Engineering, MIS, Mathematics; Master’s degree preferred.
Certifications and prior consulting experience highly preferred.
What We Look For We are looking for individuals who are not only experts in their technical field but who also have the drive to lead, innovate, and collaborate to solve complex business challenges. You should be someone who can navigate the intricacies of both business and technology, making impactful decisions that contribute to the success of our clients and our team.
Benefits
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges and details are provided in the full job description.
Join us in a hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project, or year.
Under our flexible vacation policy, you’ll decide how much vacation you need and you’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well‑being.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call
1-800-EY-HELP3 , select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Application Process EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available online.
#J-18808-Ljbffr