Rockwoods Inc
Role: Senior ServiceNow Engineer
Location: Salt Lake City, Utah
Employment Type: Full Time
Experience: 8+ Years
Skills: IT Service Management, RESTful (Rest-APIs), ServiceNow, ServiceNow IT Service Mngt, SOAP
About the Role:
Rockwoods is seeking an experienced
Senior ServiceNow Engineer
to join our clients team in
Salt Lake City, UT . Were looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions. This role requires close collaboration between the
onshore client team . The ideal candidate will have deep technical expertise in
CMDB management, ServiceNow platform upgrades, and project execution , along with strong leadership and communication skills. Youll work in a collaborative, growth-oriented environmentpartnering with enterprise clients, contributing to impactful projects, and engaging with cutting-edge cloud and ServiceNow technologies.
Key Responsibilities 1. Leadership & Coordination Serve as the primary onshore point of contact for the client. Coordinate effectively with the offshore delivery team to ensure seamless execution. Provide strategic direction and thought leadership on ServiceNow best practices. 2. Technical Expertise Design, develop, and implement ServiceNow solutionsfocusing on
CMDB
and related modules. Configure, maintain, and optimize the CMDB to ensure accuracy and compliance. Lead ServiceNow upgrade activities, including testing, validation, and deployment. Develop custom workflows, automation, and integrations based on business needs. 3. CMDB & Discovery Oversee
Discovery
and
Service Mapping
to maintain accurate CI data. Define reconciliation rules, CI classes, and data models aligned to business processes. Troubleshoot CMDB issues in adherence to ITIL and governance standards. 4. Project Management Lead ServiceNow implementation and enhancement projects. Prepare and present project updates, roadmaps, and status reports to stakeholders. Identify and manage project risks, dependencies, and improvement opportunities. 5. Stakeholder Management Build and sustain strong relationships with client stakeholders. Translate business requirements into actionable technical deliverables. Provide guidance, training, and knowledge transfer to both onshore and offshore teams. 6. Governance & Compliance Establish and maintain governance frameworks for CMDB and ServiceNow usage. Ensure compliance with organizational, security, and regulatory standards.
Required Qualifications Experience 8+ years of hands-on experience in
ServiceNow development, implementation, and administration . Proven experience managing
CMDB, Discovery, and Service Mapping . Strong background in
ServiceNow upgrades
and platform maintenance. Technical Skills Proficiency in
JavaScript
and
Glide scripting . Expertise in
CMDB, ITSM, and ITOM (Discovery, Service Mapping)
modules. Experience with
REST/SOAP APIs ,
MID Server configurations , and integrations. Skilled in creating ServiceNow
reports and dashboards . Leadership Skills Experience managing
onshore and offshore teams . Excellent
communication, presentation, and stakeholder management
abilities.
Preferred Qualifications ServiceNow Certifications: Certified System Administrator (CSA) Certified Implementation Specialist (CIS)
CMDB, ITOM, or related modules Education:
Bachelors degree in Computer Science, Information Technology, or a related field
Senior ServiceNow Engineer
to join our clients team in
Salt Lake City, UT . Were looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions. This role requires close collaboration between the
onshore client team . The ideal candidate will have deep technical expertise in
CMDB management, ServiceNow platform upgrades, and project execution , along with strong leadership and communication skills. Youll work in a collaborative, growth-oriented environmentpartnering with enterprise clients, contributing to impactful projects, and engaging with cutting-edge cloud and ServiceNow technologies.
Key Responsibilities 1. Leadership & Coordination Serve as the primary onshore point of contact for the client. Coordinate effectively with the offshore delivery team to ensure seamless execution. Provide strategic direction and thought leadership on ServiceNow best practices. 2. Technical Expertise Design, develop, and implement ServiceNow solutionsfocusing on
CMDB
and related modules. Configure, maintain, and optimize the CMDB to ensure accuracy and compliance. Lead ServiceNow upgrade activities, including testing, validation, and deployment. Develop custom workflows, automation, and integrations based on business needs. 3. CMDB & Discovery Oversee
Discovery
and
Service Mapping
to maintain accurate CI data. Define reconciliation rules, CI classes, and data models aligned to business processes. Troubleshoot CMDB issues in adherence to ITIL and governance standards. 4. Project Management Lead ServiceNow implementation and enhancement projects. Prepare and present project updates, roadmaps, and status reports to stakeholders. Identify and manage project risks, dependencies, and improvement opportunities. 5. Stakeholder Management Build and sustain strong relationships with client stakeholders. Translate business requirements into actionable technical deliverables. Provide guidance, training, and knowledge transfer to both onshore and offshore teams. 6. Governance & Compliance Establish and maintain governance frameworks for CMDB and ServiceNow usage. Ensure compliance with organizational, security, and regulatory standards.
Required Qualifications Experience 8+ years of hands-on experience in
ServiceNow development, implementation, and administration . Proven experience managing
CMDB, Discovery, and Service Mapping . Strong background in
ServiceNow upgrades
and platform maintenance. Technical Skills Proficiency in
JavaScript
and
Glide scripting . Expertise in
CMDB, ITSM, and ITOM (Discovery, Service Mapping)
modules. Experience with
REST/SOAP APIs ,
MID Server configurations , and integrations. Skilled in creating ServiceNow
reports and dashboards . Leadership Skills Experience managing
onshore and offshore teams . Excellent
communication, presentation, and stakeholder management
abilities.
Preferred Qualifications ServiceNow Certifications: Certified System Administrator (CSA) Certified Implementation Specialist (CIS)
CMDB, ITOM, or related modules Education:
Bachelors degree in Computer Science, Information Technology, or a related field