VLink Inc
Software Engineering Consultant (Salt Lake County)
VLink Inc, Salt Lake City, Utah, us, 84190
Position: ServiceNow Technical Lead
Location: Salt Lake City, UT-Onsite
Duration: Long Term Contract
Job Description: Key Responsibilities: 1. Leadership and Coordination: o Act as the primary point of contact for the onshore client team. o Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution. o Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.
2. Technical Expertise: o Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules. o Led efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards. o Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases. o Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.
3. CMDB and Discovery: o Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data. o Define and implement reconciliation rules, CI classes, and data models to align with business needs. o Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.
4. Project Management: o Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards. o Prepare and present project updates, roadmaps, and status reports to client stakeholders. o Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.
5. Stakeholder Management: o Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables. o Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.
6. Governance and Compliance: o Establish and enforce governance frameworks for CMDB and platform usage. o Ensure adherence to security, compliance, and regulatory standards
Key Qualifications: Experience: o 8+ years of experience in ServiceNow development, implementation, and administration. o Proven track record in managing CMDB, Discovery, and Service Mapping activities. o Significant experience in ServiceNow upgrade activities and platform maintenance.
Technical Skills: o Proficiency in scripting languages (JavaScript, Glide scripting). o Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) -- Discovery, Service Mapping. o Knowledge of integration methods (REST/SOAP APIs, MID Server configurations). o Familiarity with ServiceNow reporting and dashboard creation.
Leadership Skills: o Experience in leading teams across onshore and offshore locations. o Strong communication, stakeholder management, and presentation skills.
Preferred Qualifications: ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Job Description: Key Responsibilities: 1. Leadership and Coordination: o Act as the primary point of contact for the onshore client team. o Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution. o Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.
2. Technical Expertise: o Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules. o Led efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards. o Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases. o Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.
3. CMDB and Discovery: o Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data. o Define and implement reconciliation rules, CI classes, and data models to align with business needs. o Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.
4. Project Management: o Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards. o Prepare and present project updates, roadmaps, and status reports to client stakeholders. o Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.
5. Stakeholder Management: o Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables. o Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.
6. Governance and Compliance: o Establish and enforce governance frameworks for CMDB and platform usage. o Ensure adherence to security, compliance, and regulatory standards
Key Qualifications: Experience: o 8+ years of experience in ServiceNow development, implementation, and administration. o Proven track record in managing CMDB, Discovery, and Service Mapping activities. o Significant experience in ServiceNow upgrade activities and platform maintenance.
Technical Skills: o Proficiency in scripting languages (JavaScript, Glide scripting). o Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) -- Discovery, Service Mapping. o Knowledge of integration methods (REST/SOAP APIs, MID Server configurations). o Familiarity with ServiceNow reporting and dashboard creation.
Leadership Skills: o Experience in leading teams across onshore and offshore locations. o Strong communication, stakeholder management, and presentation skills.
Preferred Qualifications: ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
Education: Bachelor's degree in computer science, Information Technology, or a related field.