Sr. Manager, Program Efficiency & Delivery Manager

**Work Location:**Mount Laurel, New Jersey, United States of America**Hours:**40**Pay Details:**$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Personal & Commercial Banking**Job Description:**As part of the Store Transformation team, this role ensures that every dollar invested in physical renovations and new builds drives maximum impact. This role provides oversight, structure, and transparency to make sure projects are not only delivered successfully but also align with our long-term strategy of designing stores that enable advice.The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.**Depth & Scope:*** Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business* May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve* Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations* Influences all levels of management and works with business lines to advocate for adoption of changes identified* Develops program roadmap to enable delivery of iterative business enhancements and innovation program components* Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate* Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them* Develops program governance and required reporting, monitors and controls program management plans* Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues* Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly* Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner* Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners* Identifies program risks and develops mitigation plans, monitors and controls project risks* Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program* Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved* Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones**Education & Experience:*** Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics* 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management* Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams* Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management* Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker* Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs* Highly proficient in Microsoft Excel and PowerPoint* Proficiency with Visio and MS Project* Demonstrated leadership and project management skills* Proven ability to see business processes through a Customer lens* Strategic thinker* Outstanding change management capability* Results/outcome-oriented and committed to delivering results within aggressive timelines* Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases* Demonstrated experience in Retail, Financial Services or Multi-Site Construction Project Management (Preferred)* Demonstrated experience in Real Estate Management (Preferred)* Experience managing large-scale physical projects (Preferred)* Proven capability in delivering strong capital efficiency & positive impacts to the customer experience (Preferred)**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**Who We Are:**

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience #J-18808-Ljbffr