TD Securities
Sr. Manager, Program Efficiency & Delivery Manager
TD Securities, Mount Laurel, New Jersey, United States
Sr. Manager, Program Efficiency & Delivery Manager
Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$115,440 - $186,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Personal & Commercial Banking
Job Description As part of the Store Transformation team, this role ensures that every dollar invested in physical renovations and new builds drives maximum impact. This role provides oversight, structure, and transparency to make sure projects are not only delivered successfully but also align with our long‑term strategy of designing stores that enable advice. The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra‑business and cross line of business projects, to gain consensus and buy‑in to common approaches at an enterprise level.
Depth & Scope
Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
Influences all levels of management and works with business lines to advocate for adoption of changes identified
Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
Develops program governance and required reporting, monitors and controls program management plans
Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
Identifies program risks and develops mitigation plans, monitors and controls project risks
Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones
Education & Experience
Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data‑driven decision maker
Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
Highly proficient in Microsoft Excel and PowerPoint
Proficiency with Visio and MS Project
Demonstrated leadership and project management skills
Proven ability to see business processes through a Customer lens
Strategic thinker
Outstanding change management capability
Results/outcome‑oriented and committed to delivering results within aggressive timelines
Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases
Demonstrated experience in Retail, Financial Services or Multi‑Site Construction Project Management (Preferred)
Demonstrated experience in Real Estate Management (Preferred)
Experience managing large‑scale physical projects (Preferred)
Proven capability in delivering strong capital efficiency & positive impacts to the customer experience (Preferred)
Physical Requirements
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
#J-18808-Ljbffr
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$115,440 - $186,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Personal & Commercial Banking
Job Description As part of the Store Transformation team, this role ensures that every dollar invested in physical renovations and new builds drives maximum impact. This role provides oversight, structure, and transparency to make sure projects are not only delivered successfully but also align with our long‑term strategy of designing stores that enable advice. The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra‑business and cross line of business projects, to gain consensus and buy‑in to common approaches at an enterprise level.
Depth & Scope
Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
Influences all levels of management and works with business lines to advocate for adoption of changes identified
Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
Develops program governance and required reporting, monitors and controls program management plans
Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
Identifies program risks and develops mitigation plans, monitors and controls project risks
Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones
Education & Experience
Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data‑driven decision maker
Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
Highly proficient in Microsoft Excel and PowerPoint
Proficiency with Visio and MS Project
Demonstrated leadership and project management skills
Proven ability to see business processes through a Customer lens
Strategic thinker
Outstanding change management capability
Results/outcome‑oriented and committed to delivering results within aggressive timelines
Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases
Demonstrated experience in Retail, Financial Services or Multi‑Site Construction Project Management (Preferred)
Demonstrated experience in Real Estate Management (Preferred)
Experience managing large‑scale physical projects (Preferred)
Proven capability in delivering strong capital efficiency & positive impacts to the customer experience (Preferred)
Physical Requirements
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
#J-18808-Ljbffr