Nordstrom
Sr Manager Program Management - Operations - HYBRID
Nordstrom, Seattle, Washington, us, 98127
Job Description
As retail is ever-changing and the challenges become more complex and cross‑functional, Nordstrom has assembled a centralized team charged with partnering closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Join our
Enterprise Operations team , focused on delivering enterprise‑wide capabilities, plans, and data & insights that advance Nordstrom’s top strategic priorities. This small, high‑impact team includes experts in management consulting, finance, merchandising, product management, and operations. Your role ensures that key rhythms and best practices are tested within the Operations team, creating connections across all functions, building strong analyses, narratives, and visibility into key strategies that drive our ambitions.
As a
Senior Manager, Enterprise Planning & Delivery Team , you will play a critical role flexing across the operations teams, enabling senior leaders and their teams to drive the business through advanced operational practices. This highly strategic and facilitative position requires a combination of focus, flexibility, strong emotional intelligence, self‑motivation, and an understanding of how to drive effectiveness and transformation at scale. You will partner closely with the Operations Leadership Team to define and deliver a holistic roadmap that exceeds customer expectations and achieves financial goals. The day‑to‑day work includes crafting compelling communications, developing effective processes, tools, and templates, and meeting with leaders and teams across operations.
A day in the life
Drive intra‑operations strategic initiatives and provide thought leadership. Identify issues that impede Nordstrom's success and propose solutions/recommendations. Create materials to drive decision making and alignment on strategic initiatives in PowerPoint and Word narratives.
Take on key business questions and drive to recommendations and execution. Source and collect data, analyze or build models to interpret data, and turn insights into action, including the creation of materials for cross‑functional leadership teams.
Own engagement with each operations team to define and provide visibility to overall goals and KPIs for Operations, and drive the overall Operations Portfolio governance process. Develop data and measurement standards, define consistent measurement efforts aligned to business outcomes, and communicate progress.
Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan focused on strategic vision, priorities, change management, and employee engagement.
Connect with key leaders of the Operations team and provide insights to support strategic decisions. Assess current meetings and decision‑making forums and recommend improvements for effectiveness, sequence, cadence, agendas, and follow‑up/accountability.
Identify, recommend, and lead forums designed to create cross‑functional awareness and intentionally sequenced delivery.
Evaluate existing forums and recommend changes to increase effectiveness.
Define and create connections to solve complex problems.
Drive measurement and accountability processes.
Serve as the primary point of contact for Operations Business Operations Managers and the Operations Leadership Team during key operational rhythms and annual planning cycles.
Represent Operations in cross‑functional stakeholder forums.
Develop and maintain program management best practices across the operations portfolio, including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms.
Coordinate real‑time decision‑making across various stakeholder groups.
Support ad‑hoc performance requests and deep dives.
Identify and align on action items and prioritization for future events—rolling forward into the next phase of planning.
You own this if you have…
A bachelor's degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).
Strong business acumen and demonstrated success in formulating strategy and guiding implementation.
Effective at driving complex multi‑stakeholder processes and cross‑team programs to desired results while managing risk.
Demonstrated strong verbal and written communication skills for a large, multi‑discipline organization.
Proficiency in telling the story through PowerPoint and Word narratives.
Experience in data analytics and financial modeling is a plus.
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
We've got you covered…
Medical/Vision, Dental, Retirement and Paid Time Away.
Life Insurance and Disability.
Merchandise Discount and EAP Resources.
Pay Range Details $126,500.00 - $210,000.00 Annual (may vary by location). This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k) options, medical/vision/dental/life/disability insurance, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf.
For Los Angeles or San Francisco applicants: Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc.
#J-18808-Ljbffr
Enterprise Operations team , focused on delivering enterprise‑wide capabilities, plans, and data & insights that advance Nordstrom’s top strategic priorities. This small, high‑impact team includes experts in management consulting, finance, merchandising, product management, and operations. Your role ensures that key rhythms and best practices are tested within the Operations team, creating connections across all functions, building strong analyses, narratives, and visibility into key strategies that drive our ambitions.
As a
Senior Manager, Enterprise Planning & Delivery Team , you will play a critical role flexing across the operations teams, enabling senior leaders and their teams to drive the business through advanced operational practices. This highly strategic and facilitative position requires a combination of focus, flexibility, strong emotional intelligence, self‑motivation, and an understanding of how to drive effectiveness and transformation at scale. You will partner closely with the Operations Leadership Team to define and deliver a holistic roadmap that exceeds customer expectations and achieves financial goals. The day‑to‑day work includes crafting compelling communications, developing effective processes, tools, and templates, and meeting with leaders and teams across operations.
A day in the life
Drive intra‑operations strategic initiatives and provide thought leadership. Identify issues that impede Nordstrom's success and propose solutions/recommendations. Create materials to drive decision making and alignment on strategic initiatives in PowerPoint and Word narratives.
Take on key business questions and drive to recommendations and execution. Source and collect data, analyze or build models to interpret data, and turn insights into action, including the creation of materials for cross‑functional leadership teams.
Own engagement with each operations team to define and provide visibility to overall goals and KPIs for Operations, and drive the overall Operations Portfolio governance process. Develop data and measurement standards, define consistent measurement efforts aligned to business outcomes, and communicate progress.
Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan focused on strategic vision, priorities, change management, and employee engagement.
Connect with key leaders of the Operations team and provide insights to support strategic decisions. Assess current meetings and decision‑making forums and recommend improvements for effectiveness, sequence, cadence, agendas, and follow‑up/accountability.
Identify, recommend, and lead forums designed to create cross‑functional awareness and intentionally sequenced delivery.
Evaluate existing forums and recommend changes to increase effectiveness.
Define and create connections to solve complex problems.
Drive measurement and accountability processes.
Serve as the primary point of contact for Operations Business Operations Managers and the Operations Leadership Team during key operational rhythms and annual planning cycles.
Represent Operations in cross‑functional stakeholder forums.
Develop and maintain program management best practices across the operations portfolio, including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms.
Coordinate real‑time decision‑making across various stakeholder groups.
Support ad‑hoc performance requests and deep dives.
Identify and align on action items and prioritization for future events—rolling forward into the next phase of planning.
You own this if you have…
A bachelor's degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).
Strong business acumen and demonstrated success in formulating strategy and guiding implementation.
Effective at driving complex multi‑stakeholder processes and cross‑team programs to desired results while managing risk.
Demonstrated strong verbal and written communication skills for a large, multi‑discipline organization.
Proficiency in telling the story through PowerPoint and Word narratives.
Experience in data analytics and financial modeling is a plus.
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
We've got you covered…
Medical/Vision, Dental, Retirement and Paid Time Away.
Life Insurance and Disability.
Merchandise Discount and EAP Resources.
Pay Range Details $126,500.00 - $210,000.00 Annual (may vary by location). This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k) options, medical/vision/dental/life/disability insurance, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf.
For Los Angeles or San Francisco applicants: Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc.
#J-18808-Ljbffr