Nordstrom
Sr Manager Program Management - Operations - HYBRID
Nordstrom, Seattle, Washington, us, 98127
Sr Manager Program Management - Operations - HYBRID
Join to apply for the
Sr Manager Program Management - Operations - HYBRID
role at
Nordstrom
As retail is ever-changing and the challenges become more complex and cross‑functional, Nordstrom has assembled a centralized team who are charged with partnering closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join our
Enterprise Operations team , focused on delivering enterprise‑wide capabilities, plans, and data & insights that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high‑impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve intentionally positioned this role to ensure the key rhythms and best practices are found and thoroughly tested within our Operations team as the team that leads from the front. We do this by creating connections across all functions across Operations, building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. This role will be responsible for building, maintaining, and progressing key partnerships, throughout Operations, necessary to drive and support an atmosphere of continuous improvement and operational excellence leading the Operations Portfolio through the development of processes, tools and business rhythms in support of the Operations Team as a whole.
A day in the life
Strategic Initiatives: Drive intra‑operations strategic initiatives and provide thought leadership. This includes identifying issues that impede Nordstrom’s success and providing solutions/recommendations. Create materials to drive decision‑making and alignment on strategic initiatives in both PowerPoint and Word narratives.
Problem solving: Take on key business questions and drive to recommendations and execution. This includes the ability to source and collect data, analyze or build models to interpret data, and drive to action, including the creation of materials to drive cross‑functional leadership teams to make decisions.
Business Measurement: You will have accountability for engaging with each operations team to define and provide visibility to overall goals and KPIs for Operations and drive the overall Operations Portfolio governance process. This will include developing data and measurement standards, defining consistent measurement efforts that align to business outcomes and working with leaders to communicate progress.
Communications: Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan with a heavy focus on strategic vision, priorities, change management, and employee engagement.
Leadership Effectiveness: Connect with key leaders of the Operations team and provide insights to support key strategic decisions. Assess current meetings and decision‑making forums and provide recommendations for increasing effectiveness and the appropriate sequence/cadence. Ensure preparation and agendas for meetings are understood so that meetings are highly productive and follow‑up/accountability measures are in place.
Identify, recommend, and lead forums designed to create cross‑functional awareness and intentionally sequenced delivery
Evaluate existing forums and recommend changes to increase effectiveness
Define and create connections to solve complex problems
Drive measurement and accountability processes
Serve as the primary point of contact for Operations Business Operations Managers and the Operations Leadership Team during key operational rhythms and annual planning cycles
Represent Operations in cross‑functional stakeholder forums
Develop and maintain program management best practices across the operations portfolio, including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms
Coordinate real‑time decision‑making across various stakeholder groups
Support ad‑hoc performance requests and deep dives
Identify and align on action items and prioritization for future events – rolling forward into the next phase of planning
You own this if you have…
A Bachelor’s degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).
Strong business acumen and demonstrated success in formulating strategy and guiding implementation.
Effective at driving complex multi‑stakeholder processes and cross‑team programs to desired results while managing risk.
Demonstrated strong capability in verbal and written communications skills for a large, multi‑discipline organization.
Proficiency in telling the story through PowerPoint and Word narratives
Experience in data analytics and financial modeling is a plus
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay Range: $126,500.00 - $210,000.00 Annual (eligible for performance‑based incentives/bonuses). Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Seniority level Director
Employment type Full‑time
Job function Project Management and Information Technology | Retail
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
#J-18808-Ljbffr
Sr Manager Program Management - Operations - HYBRID
role at
Nordstrom
As retail is ever-changing and the challenges become more complex and cross‑functional, Nordstrom has assembled a centralized team who are charged with partnering closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join our
Enterprise Operations team , focused on delivering enterprise‑wide capabilities, plans, and data & insights that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high‑impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve intentionally positioned this role to ensure the key rhythms and best practices are found and thoroughly tested within our Operations team as the team that leads from the front. We do this by creating connections across all functions across Operations, building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. This role will be responsible for building, maintaining, and progressing key partnerships, throughout Operations, necessary to drive and support an atmosphere of continuous improvement and operational excellence leading the Operations Portfolio through the development of processes, tools and business rhythms in support of the Operations Team as a whole.
A day in the life
Strategic Initiatives: Drive intra‑operations strategic initiatives and provide thought leadership. This includes identifying issues that impede Nordstrom’s success and providing solutions/recommendations. Create materials to drive decision‑making and alignment on strategic initiatives in both PowerPoint and Word narratives.
Problem solving: Take on key business questions and drive to recommendations and execution. This includes the ability to source and collect data, analyze or build models to interpret data, and drive to action, including the creation of materials to drive cross‑functional leadership teams to make decisions.
Business Measurement: You will have accountability for engaging with each operations team to define and provide visibility to overall goals and KPIs for Operations and drive the overall Operations Portfolio governance process. This will include developing data and measurement standards, defining consistent measurement efforts that align to business outcomes and working with leaders to communicate progress.
Communications: Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan with a heavy focus on strategic vision, priorities, change management, and employee engagement.
Leadership Effectiveness: Connect with key leaders of the Operations team and provide insights to support key strategic decisions. Assess current meetings and decision‑making forums and provide recommendations for increasing effectiveness and the appropriate sequence/cadence. Ensure preparation and agendas for meetings are understood so that meetings are highly productive and follow‑up/accountability measures are in place.
Identify, recommend, and lead forums designed to create cross‑functional awareness and intentionally sequenced delivery
Evaluate existing forums and recommend changes to increase effectiveness
Define and create connections to solve complex problems
Drive measurement and accountability processes
Serve as the primary point of contact for Operations Business Operations Managers and the Operations Leadership Team during key operational rhythms and annual planning cycles
Represent Operations in cross‑functional stakeholder forums
Develop and maintain program management best practices across the operations portfolio, including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms
Coordinate real‑time decision‑making across various stakeholder groups
Support ad‑hoc performance requests and deep dives
Identify and align on action items and prioritization for future events – rolling forward into the next phase of planning
You own this if you have…
A Bachelor’s degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).
Strong business acumen and demonstrated success in formulating strategy and guiding implementation.
Effective at driving complex multi‑stakeholder processes and cross‑team programs to desired results while managing risk.
Demonstrated strong capability in verbal and written communications skills for a large, multi‑discipline organization.
Proficiency in telling the story through PowerPoint and Word narratives
Experience in data analytics and financial modeling is a plus
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay Range: $126,500.00 - $210,000.00 Annual (eligible for performance‑based incentives/bonuses). Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Seniority level Director
Employment type Full‑time
Job function Project Management and Information Technology | Retail
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
#J-18808-Ljbffr