Bowman Williams
This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $85,000.00/yr - $120,000.00/yr
Additional compensation types Annual Bonus
IT/ System Engineer (Level 2, 2.5, or 3) – Managed Services | Columbia, MD
Salary: $85,000–$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you’ll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You’ll Do
Act as the highest-level escalation point for inbound tickets and calls
Own tickets end-to-end, escalating to vendors only when necessary
Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
Configure and manage client backups
Mentor L1 and L2 engineers, setting standards for documentation and client communication
Provide onsite support for escalations, upgrades, and client visits (~25%)
Maintain documentation and time entries in Autotask (or similar PSA)
Partner with leadership to address recurring issues and improve processes
What You Bring
MSP industry experience is required
Windows Server & Virtual Servers
Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
Experience with Autotask (or similar PSA/RMM tools)
Excellent communication skills; able to simplify technical concepts for non-technical users
Proven ability to mentor and support junior engineers
Reliable transportation for local client visits (~25%)
Must pass background check and drug screen
PTO: 2 weeks PTO + 1 week sick
Seniority level Mid-Senior level
Employment type Full-time
Job function
Information Technology
IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Paid maternity leave
Paid paternity leave
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Base pay range $85,000.00/yr - $120,000.00/yr
Additional compensation types Annual Bonus
IT/ System Engineer (Level 2, 2.5, or 3) – Managed Services | Columbia, MD
Salary: $85,000–$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you’ll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You’ll Do
Act as the highest-level escalation point for inbound tickets and calls
Own tickets end-to-end, escalating to vendors only when necessary
Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
Configure and manage client backups
Mentor L1 and L2 engineers, setting standards for documentation and client communication
Provide onsite support for escalations, upgrades, and client visits (~25%)
Maintain documentation and time entries in Autotask (or similar PSA)
Partner with leadership to address recurring issues and improve processes
What You Bring
MSP industry experience is required
Windows Server & Virtual Servers
Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
Experience with Autotask (or similar PSA/RMM tools)
Excellent communication skills; able to simplify technical concepts for non-technical users
Proven ability to mentor and support junior engineers
Reliable transportation for local client visits (~25%)
Must pass background check and drug screen
PTO: 2 weeks PTO + 1 week sick
Seniority level Mid-Senior level
Employment type Full-time
Job function
Information Technology
IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Paid maternity leave
Paid paternity leave
#J-18808-Ljbffr