Bowman Williams
Technical Alignment Manager (TAM) – MSP
Bowman Williams, Anaheim, California, United States, 92808
$125,000.00/yr - $140,000.00/yr
Technical Alignment Manager (TAM) – MSP
Onsite in Anaheim or Buena Park
OC Area (client sites in Anaheim/Buena Park, M–F onsite)
We’re a people-first MSP that’s been reshaping IT services since 2002 by focusing on meaningful innovation and a Microsoft-first approach. Our clients span nonprofit, government, manufacturing, and other impact-driven industries—organizations that want IT to move them forward, not hold them back.
Our culture is built for growth and creativity. We believe in continuous learning, training investment, and equipping every team member with the tools to become a top-tier engineer. If you want a place that values curiosity, autonomy, and impact, you’ll feel right at home.
We’re seeking a Technical Alignment Manager (TAM) who is hands-on, engineering-focused, and fully consultative—NOT an account manager, salesperson, or quota carrier.
This role is ideal for a seasoned MSP engineer who loves being onsite, solving real problems, strengthening environments, and guiding clients through best practices. You’ll work independently at client locations, drive proactive improvements, perform audits, implement technology, and uncover recurring issues before they become problems.
You own the technical relationship, not renewals or sales cycles.
What You’ll Do
Onsite engineering & problem management:
Diagnose and permanently resolve issues; prevent repeat incidents.
Implement tech:
Deploy hardware/software, configure systems, and ensure environments meet standards.
Monthly proactive change work:
Deliver 4–8 hours per client of hardening, improvement, and standardization.
Audit & document:
Identify gaps, document environments, and maintain accuracy across sites.
Partner in long-term solutions:
Spot recurring issues and collaborate internally to eliminate root causes.
Lead onsite activities:
Provide direction during project work or escalations (no staff management).
Requirements
5+ years in IT support, systems admin, or technical consulting
MSP experience required
(multi-client, onsite, client-facing)
Comfortable working independently at client sites
Experience with PSA/RMM (ConnectWise preferred)
Strong documentation, communication, and prioritization skills
Health insurance (Day 1)
Life insurance, dental, vision, accident, disability options
FSA options
401(k) with company match
Holidays + PTO
Certification reimbursement plus salary increases for every passed certification
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr
Technical Alignment Manager (TAM) – MSP
Onsite in Anaheim or Buena Park
OC Area (client sites in Anaheim/Buena Park, M–F onsite)
We’re a people-first MSP that’s been reshaping IT services since 2002 by focusing on meaningful innovation and a Microsoft-first approach. Our clients span nonprofit, government, manufacturing, and other impact-driven industries—organizations that want IT to move them forward, not hold them back.
Our culture is built for growth and creativity. We believe in continuous learning, training investment, and equipping every team member with the tools to become a top-tier engineer. If you want a place that values curiosity, autonomy, and impact, you’ll feel right at home.
We’re seeking a Technical Alignment Manager (TAM) who is hands-on, engineering-focused, and fully consultative—NOT an account manager, salesperson, or quota carrier.
This role is ideal for a seasoned MSP engineer who loves being onsite, solving real problems, strengthening environments, and guiding clients through best practices. You’ll work independently at client locations, drive proactive improvements, perform audits, implement technology, and uncover recurring issues before they become problems.
You own the technical relationship, not renewals or sales cycles.
What You’ll Do
Onsite engineering & problem management:
Diagnose and permanently resolve issues; prevent repeat incidents.
Implement tech:
Deploy hardware/software, configure systems, and ensure environments meet standards.
Monthly proactive change work:
Deliver 4–8 hours per client of hardening, improvement, and standardization.
Audit & document:
Identify gaps, document environments, and maintain accuracy across sites.
Partner in long-term solutions:
Spot recurring issues and collaborate internally to eliminate root causes.
Lead onsite activities:
Provide direction during project work or escalations (no staff management).
Requirements
5+ years in IT support, systems admin, or technical consulting
MSP experience required
(multi-client, onsite, client-facing)
Comfortable working independently at client sites
Experience with PSA/RMM (ConnectWise preferred)
Strong documentation, communication, and prioritization skills
Health insurance (Day 1)
Life insurance, dental, vision, accident, disability options
FSA options
401(k) with company match
Holidays + PTO
Certification reimbursement plus salary increases for every passed certification
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Bowman Williams by 2x
#J-18808-Ljbffr