Hilton Worldwide, Inc.
Job Description
Hotel Manager (HOT0C5X5)
Job Number HOT0C5X5
Work Locations Conrad - Punta de Mita, Carretera Punta Mita Sayulita Km 2, Litibu 63734
Responsibilities Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food & beverage. Implements and oversees the daily quality process at the hotel. Serves as top operator in the GM's absence. Consults with owners and corporate offices as required. Interprets counsel and evaluates staff.
As a Hotel Manager, you are responsible for carrying out the daily operations of the property to the highest standards:
Reviews and approves hotel operations and food & beverage department budgets, defining and directing changes as required.
Reviews forecasts and balanced scorecard. Directs hotel actions required to maximize profitability, increase service levels, and improve team member satisfaction.
Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies, procedures, and Brand Standards.
Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business as needed.
Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Consults with hotel owners as appropriate.
Hires, supervises, coaches, disciplines, and conducts performance evaluations for department heads and key personnel.
Develops the skills and abilities of direct reports.
Monitors high‑potential department heads and team member activity and ensures their growth within the company.
Oversees hotel’s interaction with the business community.
Requirements We are looking for a candidate with luxury and all-inclusive experience in a high‑volume property with more than 500 rooms. A Hotel Manager serving Hilton brands must maintain a guest‑centric attitude, embody Hilton’s values, and exhibit the following:
Excellent verbal and written communication skills.
Ability to manage extensive amounts of information and provide constructive feedback/direction.
Extensive knowledge of hotel operations and food & beverage.
Considerable ability to listen effectively.
Ability to work effectively both independently and as part of a team.
Ability to delegate, manage and organize projects and establish priorities consistent with company objectives.
Ability to effectively deal with owners, customers, and team members who may require high levels of patience, tact, and diplomacy.
Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints.
Ability to effectively lead a team of professionals.
Desired Qualifications
Leadership experience; preferably 3–5 years or more.
What it’s like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Job Number HOT0C5X5
Work Locations Conrad - Punta de Mita, Carretera Punta Mita Sayulita Km 2, Litibu 63734
Responsibilities Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food & beverage. Implements and oversees the daily quality process at the hotel. Serves as top operator in the GM's absence. Consults with owners and corporate offices as required. Interprets counsel and evaluates staff.
As a Hotel Manager, you are responsible for carrying out the daily operations of the property to the highest standards:
Reviews and approves hotel operations and food & beverage department budgets, defining and directing changes as required.
Reviews forecasts and balanced scorecard. Directs hotel actions required to maximize profitability, increase service levels, and improve team member satisfaction.
Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies, procedures, and Brand Standards.
Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business as needed.
Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Consults with hotel owners as appropriate.
Hires, supervises, coaches, disciplines, and conducts performance evaluations for department heads and key personnel.
Develops the skills and abilities of direct reports.
Monitors high‑potential department heads and team member activity and ensures their growth within the company.
Oversees hotel’s interaction with the business community.
Requirements We are looking for a candidate with luxury and all-inclusive experience in a high‑volume property with more than 500 rooms. A Hotel Manager serving Hilton brands must maintain a guest‑centric attitude, embody Hilton’s values, and exhibit the following:
Excellent verbal and written communication skills.
Ability to manage extensive amounts of information and provide constructive feedback/direction.
Extensive knowledge of hotel operations and food & beverage.
Considerable ability to listen effectively.
Ability to work effectively both independently and as part of a team.
Ability to delegate, manage and organize projects and establish priorities consistent with company objectives.
Ability to effectively deal with owners, customers, and team members who may require high levels of patience, tact, and diplomacy.
Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints.
Ability to effectively lead a team of professionals.
Desired Qualifications
Leadership experience; preferably 3–5 years or more.
What it’s like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr